Gwynnie BeeReviews of gwynniebee.com

Response from Gwynnie BeeAug 30, 2022

Hi Kristi - Our customer service team reached out to you directly in order to better understand your concerns, but we wanted to follow up here, as well. We are very sorry to hear that you were dissatisfied with your recent experience and, as promised, we are further investigating the situation. We sincerely appreciate your feedback and are always working to improve our service. For further assistance regarding this or any other matter, please don't hesitate to reach out to us at [email protected] or at 1-855-gwynnie (855-499-6643) Mon–Fri, 9am–5pm ET.

Response from Gwynnie BeeApr 7, 2021

Hi - Our customer service team has reached out directly, but we wanted to respond here as well. We are sorry for the disappointment you had with our service. If you have certain brands of denim that you’re looking for, or have other brands you’d like to see, please reach out via our customer service team and we’ll be happy to share with our merchandizing team. We launch new styles every week, so we encourage you to look out for our new arrivals which will have more size options available. We completely understand your concern about receiving an item not in your closet. Our system is designed that we only pick items from your closet, so if this has occurred, please let us know so we can investigate! Finally, we have a “Find Your Style” tool on our site which can help recommend items based on your interests. https://closet.gwynniebee.com/pages/find-your-style We hope this information is helpful and appreciate having you as a member. Please don’t hesitate to reach out at any time.

Response from Gwynnie BeeNov 10, 2020

Hi Julie - Our customer service team would like to check into your account so we can help. Please reach out to us at [email protected] or 855-GWYNNIE. We aren't able to determine your account without an email address or last name. Thanks.

Response from Gwynnie BeeSep 22, 2020

Hi - We're sorry for the disappointment caused regarding our policy for changing the password/email address on your account. Members have the option to reset the password of their account by clicking "forgot password" on the login page of our website. However, if the account linked to your email address has been compromised, we request you call customer service so we can both reset the password and change the email address. We understand this can be inconvenient, however we follow this process for your privacy and safety. We understand your concern and share your feedback with our team.

Response from Gwynnie BeeOct 1, 2020

Hi - Our customer service team has written you directly, but we wanted to follow up here as well. It is unacceptable by our standards that you received smelly garments in your recent boxes. We hand-inspect all the garments before they are shipped and any garment with such a quality issue should not have been sent. If possible, please do share the names of the garments via email so that we can flag them to our quality assurance team. They will be taking all the necessary actions to avoid such an incident in the future. As far as number of items for exchanging, the number of garments in a shipment depends upon the number of slots that you have available. For example - if you have two garments in your possession and you have return notified only one of them, the next shipment would contain one garment only. Also, you can have a maximum of 4 garments reflecting in your At-Home section at a time. If you already have 3 garments and you have return notified all of them, your next shipment would contain one garment only. As far as delays, we do see that you have some shipments that were beyond our standard turnaround time. This is usually due to high demand of the specific items you're closeting, and inventory availability. While our ability to prepare and ship our members' orders has not been impacted by COVID-19, inventory availability and our ability to access inventory has changed, for the time being. We have new styles launching weekly, and we suggest for faster turnaround to closet from those new items weekly. This will help with processing times. Please do respond to our customer service team via email or phone if you have any questions. We sincerely hope that we will be able to get back to delighting you with our service.

Response from Gwynnie BeeNov 20, 2019

Hi Karen, We're sorry to hear this. We launch new styles every week to offer our members an ever-growing collection. We encourage you to use our "Prioritize" feature to let us know which pieces you're most interested in your closet. We will do our best to try and include these styles in your box. If you would like to see any particular style or brand, please let us know. Our best, Gwynnie.

Response from Gwynnie BeeNov 20, 2019

Hi Kris, We're sorry you weren't satisfied with your most recent boxes. We are unable to locate the account linked to your name. Please contact us at 1-855-GWYNNIE (855-499-6643) between 9:00 A.M. to 6:00 P.M. (ET) Monday to Friday or [email protected] so that we may further assist you. Our best, Gwynnie.

Response from Gwynnie BeeNov 20, 2019

Hi Katie, We're sorry to hear you're unhappy with you recent boxes. We're adding new styles every week and encourage you to update your closet to make sure it's filled with only things you wish to receive. You can also use our "Prioritize" feature to let us know which pieces you're most interested in your closet, and we will do our best to try and include these styles in your box. Please contact us at 1-855-GWYNNIE (855-499-6643) between 9:00 A.M. to 6:00 P.M. (ET) Monday to Friday or [email protected] so that we may further assist you. Our best, Gwynnie.