Access an unlimited wardrobe of designer clothing with the Gwynnie Bee women’s subscription rental service!
Gwynnie Bee (gwynniebee.com) has 346 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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Excellent
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Showing 43 reviews with 3 stars · Clear filters
Russelle H.
Without explanation, Gwynnie Bee has stopped its regular Tuesday and Thursday release of no garments. When I messaged customer service inquiring, I received no response the first time and a sketchy response the second time. Makes me winder if they are on the way out.
Swindiesel
Not like other subscriptions - there is no stylist or items selected for you. Try Wantable, Dia and Co, or Stitch Fix if you want items selected for you. Edited: Initially I had a lot of problems cancelling my subscription, but after writing this review, the company did provide me a refund and cancel it for me. Not the best experience overall, but they did make it right, which has led me to increase rating.
Response from Gwynnie BeeOct 7, 2022
Hi Amanda - Our customer service team reached out to you directly in order to better understand your concerns, but we wanted to follow up here as well. We are very sorry to hear that you were dissatisfied with your recent experience. We’ve canceled your account, effective immediately, and have processed a full refund of your subscription fees for August and September. We appreciate it when our members call to cancel so that we may learn more about their experience directly and effectively resolve any potential concerns. That being said, we do offer the option of canceling online anytime on the Gwynnie Bee app or website. We sincerely appreciate your feedback and are constantly working to improve our service. For further assistance regarding this or any other matter, please don't hesitate to reach out to us at [email protected] or 1-855-gwynnie (855-499-6643).
User 4.
Long time member. Generally the dresses are great and shipping is fast. However, customer service is abysmal (Their go to is ¯\_(ツ)_/¯ or silence). And let it be remembered that during the COVID19 pandemic, they did nothing to accommodate their members. No pauses. No discounts. You cancel, you lose your account, points, pricing, etc.
Rena H.
I love that I can rent clothes and send them back or buy them! I absolutely hate that I can't pause my subscription or even that a portion goes toward the amount I'm buying. I think they just increase the amount to buy it based on the time you have it. I think more would be interested if they were transparent and had set amounts of your monthly subscription that directly gave yourself a discount on items purchased.
KimberlyW
I like the service in general however sometimes it takes too long to get my items (I am waiting 2 weeks to get shipments).
Samantha S.
I used to love GB. Lately, I have been considering canceling my service. I dont like the style of clothing as much anymore. The quality isn't as good. The selection of dresses isn't nearly as abundant. Selection is alot more casual. I used this service for work clothes. Alot if times, the dresses I like arent available to reserve as they are quickly out of my size
Avis H.
I really love Gwynnie Bee for the cool designer clothes that I am able to wear without paying the ridiculous prices. My only concerns are the hem lengths of your cute dresses are too high for the average full figure hips, legs, and butt and thighs. Cute, but too short. Also, by the time most of my favorite items get to me it is a summer dress in the heart of fall or winter, and it is not ok for me to wear the item. I've recently sent two items back right away due to this issue. And last but not least, the most favorite items are too high to have been rented to purchase. thanks.
Gertrude J.
Gwynnie bee needs to identify petite, average and Tall garment. I am 5'11 I have difficulties wearing most of the dresses because they are way too short for me. I cannot wear them to work. Please be considerate to tall people in the future.