Gumroad is a platform that enables creators to sell products directly to consumers.
Gumroad (gumroad.com) has 410 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
Excellent
Internet & Software · San Francisco, California
Excellent
410 approved reviews, newest moderated first
Carolyn C.
My husband LOVES the razors and they give him a great shave!! We are in the USA and are on subscription for his razors. We have never had an issue all this time, but this time he got the wrong blades sent. Gruum was EXTREMELY RESPONSIVE to my email and sent correct blades out right away! Could not be happier with the product, company and their quick action to correct the mistake! GREAT PRODUCT GREAT COMPANY- highly recommend!
Sharafat A.
It's very fabulous experience with Gumroad all is great full very empress website please join every one
Louise G.
Just signed up for an art lesson membership. I’ve watched 2 videos with no problem and now all of a sudden I have an error message saying I’m temporarily rate limited and I can’t access anything. Will try tomorrow and cancel if it persists. I feel sorry for the creator as the videos and teaching was excellent.
Ashley
Hmmm. Very frustrating and not on. Had an issue with being charged extra after I had already paid, and an automatic payment being set up without my consent. It happened again immediately after, despite me trying to make sure nothing went wrong this time (I'm looking to buy a set of 8 videos in total). Customer support told me to contact the creator, despite it being a platform issue, but gave me a no-reply email addres. After I raised a dispute in PayPal (ongoing) I was sent an email admonishing me about doing this, saying I'm now banned from using the plarform, and told to cancel the dispute if I want to be unbanned. Still no help with my issues even though I had sent screenshots.
Ron_review
Just made a purchase. I'm now unable to download the font for which I paid. I had to download the Gumroad app, super buggy, feels like they are trying to get as much information as possible to sell. After creating an account, I'm still unable to download the file. Fortunately I managed to contact the designer and he agreed to send me the file.
Chris T.
Make a purchase on digital 3/02 and after the purchase the mediafire download link was not available. I thought no problem I will just get the item refunded. I can now no longer use PayPal to pay for anything on the website as I requested a refund so yes in essence you are blamed not the seller. I did contact them only to told it not their fault and it their banking partners that do it total BS. They more less use any possible way to remove people PayPal protection. I would go direct to a seller and avoid using their website at all costs
Tomas
As my title states Gumroad has worst website UI ever. I have not experienced such a puzzling and mind-boggling experience ever. I am not sure if Gumroad ever reads what creators write on Gumroad threads but they do and they suggest UI experience is horrible. I wonder why I can't read ratings. Nothing happens if you press on ratings at all. For instance, personal assets that I have acquired for some reason just a library. Could it simply be called My Assets or My Asset Library? I always have to guess. I am a creator on the other platforms and there as a creator, I have a dashboard but here on Gumroad main page there is no My Account thing, but instead Dashboard. Why when opened a seller's link to Gumroad I am only connected to a seller's landing page? I cannot go to my account and do things because the landing page is the end of the road. It could go on and on and on, but I have to stop. Many years had passed and there was enough time to make it intuitive and user-friendly. it personally came to a point that whatever assets I bought I wanted to check soon after I leave Gumroad because experience is exhausting and puzzling. I do not wish to overthink my ways and ins and outs when I just want to check something. This ruins everything.
Fallon N.
The most stupid email exchange I ever had with their support. After being on their platform for a while. Have give some free products away and the moment I made 1 sale they suspended my account without even asking questions or warning. Now they accused me of selling the things I didn't sell and deleted all products and data etc. DO NOT USE THIS PLATFORM AND SAVE SOME NERVES AND TIME!