GumroadReviews of gumroad.com

I've been using Gumroad for 6 years. Setting up my online store was easy and I've had a great experience selling digital products in that time. Wouldn't think of switching to a different online store. Some great features of Gumroad: -Incredible customer support -I can e-mail all my customers time from within Gumroad which makes updates easy -Great accounting and analytic tools for doing taxes -No annual fee to use the site -Refund a sale in one click -My products appear in Gumroad searches -Generate discount codes for customers -Over pay and tipping option at check out -Owner of the company responds to my e-mails -Add anyone as an affiliate and give them a cut of your sales

The support never reply, just post the scam information in their public channel, and do not pay to them, you won't get anything

HORRIBLE SITE. Every step of the process sucks now. Cannot view any reviews for a product, except the fake glowing positive ones they force on the product page. Library screen is AWFUL and wastes so much space making it difficult to browse. All round AWFUL site for BUYING ANYTHING.

Horrendous customer service! I’m still not able to log into my account and the customer representative, Jayson, has been terribly unhelpful. I remembered the email and password but cannot login with two factor because I no longer have access to that email. So I contacted customer service and they asked me to prove my identity by providing details of what I purchased and when. I provided a detailed list of what I purchased and the seller I purchased from, but noted that I no longer have my credit card information because the purchase was from years ago. Jayson’s response was basically that my information was wrong (without telling me what was wrong) & then he asked for my credit card information. I don’t think he even read what I said! I spent so much time just trying to get into my account. Plus they respond in the middle of the night, like at 9pm, rather than during the day. The company is based in Sf, California, so it makes no sense. They don’t respond during business hours. I advise avoiding gumroad if possible. These ppl don’t know what they’re doing. Responses are slow and unhelpful.

I opened a store on their platform 2 weeks later I received an email to tell me that your account is temporarily suspended. I contacted support to find out the reasons, I never received an answer .

This company stole my earnings, approximately $50, and disabled my account without any humanity

I worked on a course for weeks and all the content disappeared. Painful nightmare. I should have just paid for another platform. Never again. over 20 modules gone

This is a complete trash company. I made my first sale today, delivered the (digital) product to the customer only to discover my account has been closed after 2 hours. This is happening to a lot of people and they don't even give valid reasons. I recommend to stay away from this company