GuidelineReviews of guideline.com

I worked with Jennifer today. She was excellent, good listener, thoughtful. Understood exactly what I needed done, and came up with a quick solution to get me on my way. Seamless!!

My call was extremely professional and efficient- Couldn’t have asked for a better experience.

The representative was polite and very helpful.

I used Gusto and Guideline for payroll and 401k. It was relatively easy, always

She was very helpful.I didn't know how to go about this at all.And she walked me through step by step. And is going to continue to help until it is resolved. Thank you so much

We migrated our company 401k to Guideline trusting that it would be an improvement over our prior administrator. Today we received notice of a $16k penalty from the IRS because Guideline failed to file our annual documents on time. They offer no support for this issue but a general email inbox. No person, no account manager, no escalation routes. We thought our prior administrator wasn't a great experience, but at least they always filed on time. Guideline has let us down in a huge way. I regret moving our company to them.

The rep I spoke to was very kind and patient. He didn’t rush to get me off the phone and I appreciated the help he gave

Deven was incredibly helpful, patient and kind. Phenomenal customer service and ease of use.