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Guideline Reviews | Read Customer Reviews of guideline.com

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IT & Communication
Guideline

GuidelineReviews of guideline.com

3.4371 reviews
IT & Communication
San Mateo

Directions Website

Guideline3.4

Reviews371 About Contact

Overall score

3.4 out of 5

Average

Average of 371 reviews

Distribution

5★55%
4★4%
3★4%
2★5%
1★33%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

guideline.com
San Mateo

About Guideline

Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.

Guideline (guideline.com) has 371 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: guideline.com
Website: guideline.com
Category: IT & Communication
Location: San Mateo
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Guideline reviews

371 approved reviews, newest moderated first

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Kenn
Mar 6, 2026
Addy was SUPER professional
Addy was SUPER professional, knowledgeable, and pleasant
Report
Mary
Mar 6, 2026
The representative that I talked to is amazing.
The representative that I talked to (I forget the name I’m so sorry) was amazing. Calm, attentive, and kind - that’s exactly what I needed when stressed about rolling my 401K over. Thank you x1000 for your support and kindness!
Report
Jim O.
Mar 5, 2026
Helpful
My question was answered quickly and the process was started
Report
Mohamed
Mar 5, 2026
Excellent customer Service
Maylin gave me amazing customer service and went above and beyond to assist me. We need more people who have passion like hers in customer service.
Report
Merrit I H.
Mar 4, 2026
Guideline customer service has always…
Guideline customer service has always been 5 star and my concerns are always addressed in a timely fashion
Report
shahira v S.
Mar 3, 2026
The customer service representative was…
The customer service representative was very knowledgeable, friendly, patient, and extremely helpful. I truly appreciate the assistance provided. Thank you.
Report
Yelitza C.
Mar 2, 2026
John was very patient and walk me…
John was very patient and walk me through step by step in setting up my account. He was very knowledgeable… Kind Regards, YF
Report
Kylie L.
Feb 26, 2026
IRS forms
We had a question about a tax filing and they answered very quickly and walked me through the steps. The process was very seamless and easy to understand!
Report

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