GuidelineReviews of guideline.com

I dislike the fact that you guys had a merger and are making it very difficult for returning customers to log into their accounts and not explaining that the system's all screwed up now and former customers of the previous company can't log in now without jumping through hoops. The board of directors and executives existing and new members should all be penalized for this.

lack of support

Customer service is spotty, a recurring withholding issue took nearly a year to resolve which negatively impacted a couple of employees. We've also come to discover that pricing is on the premium end of the spectrum, so given the level of service we're back in the market again for a new 401(k) provider.

User interface is easy to navigate and customer service is quick to respond and knowledgeable. I would very much like to have more freedom to invest my money as I see fit. There are many other ETF's that pay a much better dividend than what I am currently earning.

Absolutely hate that you rebalance. I wish there was an option to turn this off. It seems great in paper if your have investments the all go up or down exactly like you'd want but if you have a bad or couple bad investments it's much harder to spot them and you could end up losing big. For this reason I only use your company to get my match.

Helps with selection of portfolio but can only use a % of paycheck rather than an exact $ amount.

Hard to review something so early. Have no idea only been using Guideline very recently and already you are sending emails for us to review. WAY TOO SOON all I would say in review is that it is quite annoying to get this now. My time is limited and i don't have time for this. That's just being very honest.

Limited amount of funds to choose from and the interface isn't bad but too simple, it would be better to be able to sell/buy by share and see the cost basis rather than dealing with percentages