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Guideline Reviews | Read Customer Reviews of guideline.com

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IT & Communication
Guideline

GuidelineReviews of guideline.com

3.4371 reviews
IT & Communication
San Mateo

Directions Website

Guideline3.4

Reviews371 About Contact

Overall score

3.4 out of 5

Average

Average of 371 reviews

Distribution

5★55%
4★4%
3★4%
2★5%
1★33%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

guideline.com
San Mateo

About Guideline

Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.

Guideline (guideline.com) has 371 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: guideline.com
Website: guideline.com
Category: IT & Communication
Location: San Mateo
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Guideline reviews

Showing 13 reviews with 4 stars · Clear filters

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Brian
Mar 26, 2026
It’s good
It’s good, guideline takes to long to disbursement hardship funds. People are nice and honest.
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customer
Jun 12, 2024
Good, but needs better reporting
Transparency and comprehensive investment information could be better. The reporting is lacking. For instance, getting a report breaking down mutual fund assets in Roth and Traditional IRA is not available. They need a few more comprehensive reports and better tracking. A ledger type report would also be welcome. The fund choices are very good and managing investment allocation is good, but Paychex was better.
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Jeff
Nov 4, 2022
All of my experiences have been good
All of my experiences have been good. The only thing could suggest is possibly making the website a little easier to navigate.
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Customer X.
Oct 17, 2022
Guideline is easy to manage, but limited
Guideline is easy to use and manage. I definitely want more control over my portfolio stock options though. Besides that, great tool.
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customer
Oct 6, 2022
Fine experience
Fine experience. Nothing exciting, just standard, setting up a 401K.
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customer
Aug 4, 2022
It was cool to receive 401K benefits as…
It was cool to receive 401K benefits as a new hire. I didn’t think many clients did that anymore.
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customer
Aug 4, 2022
Why no mobile app?!
Why no mobile app?!
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customer
Aug 4, 2022
Super easy and helpful!
Super easy to access and use. Provides clear communication and a great way to track where my paycheck money is going. Super helpful for setting up my 401k for the first time.
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