Amy
10/10 customer Service
She was great, friendly, extremely helpful. Honestly could not have been a better experience. Jessica S. is great!!!

Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.
Guideline (guideline.com) has 371 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Amy
She was great, friendly, extremely helpful. Honestly could not have been a better experience. Jessica S. is great!!!
Husnain S.
I had a great experience with Guideline. I spoke with a representative named Lily, and she was absolutely fantastic. She took the time to answer all of my questions clearly and thoroughly, and made the whole process feel easy and stress-free. She was super friendly, knowledgeable, and genuinely helpful. Really appreciate the great customer service—highly recommend!
Terri M.
I had found documents from an old job, logged into the old Pay app. Did not see ANY DOCUMENTATION for my old 401K on Gusto. I called Guideline, the company that manages 401Ks through Gusto, and was met by Kelsey!! Kelsey was calm, understanding and listened!!! She is SO knowledgeable about the product, and the 401K processes!! I took her name, so I can call back and request her!!! Kelsey, you made my day!! Thank you!!
Sarah T.
Emily was amazing. She was very helpful and very polite.
Kira D.
Jessica was an absolute hidden jem. Get customer service attitude was awesome and she went above and beyond to assist.
Samuel W.
You guys rock, thanks for being so caring and listening and helping me with the things i am not good at
Dan Q.
Austin was wonderful, and kind. she made my problem her problem and that speaks volume.
Elisa W.
Always answer and always helpful when I call with questions!