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Guideline Reviews | Read Customer Reviews of guideline.com

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IT & Communication
Guideline

GuidelineReviews of guideline.com

3.4371 reviews
IT & Communication
San Mateo

Directions Website

Guideline3.4

Reviews371 About Contact

Overall score

3.4 out of 5

Average

Average of 371 reviews

Distribution

5★55%
4★4%
3★4%
2★5%
1★33%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

guideline.com
San Mateo

About Guideline

Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.

Guideline (guideline.com) has 371 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: guideline.com
Website: guideline.com
Category: IT & Communication
Location: San Mateo
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Guideline reviews

371 approved reviews, newest moderated first

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Dr. C.
Jul 12, 2022
They are extremely knowledgeable
They are extremely knowledgeable, courteous, and efficient.
Report
Lynn M.
Jul 7, 2022
Very easy to use and make changes to…
Very easy to use and make changes to your account!
Report
WhiteTail N.
Jul 6, 2022
Not enough investing options
Not enough investing options
Report
James
Jul 6, 2022
its good to have some one that know to…
its good to have some one that know to invest for me jim
Report
Andrew K.
Jul 5, 2022
Very Poor Customer Service Following Initial Setup
We experienced an abundance of issues with the onboarding process, including the improper setup/sync with our QuickBooks account. When attempting to resolve the technical issues, we received very poor customer service, to the point where we had to directly involve our investment manager just to get the attention of someone at Guideline. Our issues persisted for several months before they were finally resolved.
Report
Nancy
Jul 5, 2022
Easy to set up and use
Easy to set up and use for both employers and employees. Great customer service.
Report
Corey
Jul 5, 2022
First time 401k owner
First time 401k owner. Everything I feared I wouldn't understand is broken down really well. Thank you
Report
Robin M.
Jun 13, 2022
People should not be forced to…
People should not be forced to participate in a plan or forced to fill out personal information and read terms and conditions to opt out. Before I could opt out, I was forwarded to a different part of the site and I couldn't get back to the form. This is unethical.
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