GuardsmanReviews of guardsman.com

If I had read these reviews b4 I purchased this policy I would not have wasted my $. I don’t usually give negative reviews but in this case I don’t have a choice. Purchased my dining set at Haverty furniture in nc. I am a family guy a big entertainer so naturally I thought this would be good. I placed a request for a damaged dining armchair over 2 wk ago. They made me jump through hoops. Did that. They have not reached out to me. I have called them several times same bull answer ask for a supervisor oh he is not available how comical. If it wasn’t for the Christmas holiday & my good sprit I wouldn’t be this calm. Looks like I have to fix this myself. DO NOT PURCHASE THIS SO CALLED PROTECTION PLAN IS A SCAM. ITS A RIP OFF DONT BE FOOLED BY THE SALES PEOPLE.

We have used Guardsman for a number of years. We were pleased with the service. This time has been very poor. Been trying for 2 months to get someone to fix my sofa. Won't use them again!!

Scam. Avoid.

DO NOT TAKE ANY SERVICES FROM THIS COMPANY. THEY TAKE YOUR MONEY AND DISAPPEAR . ABSOLUTELY UNRELIABLE . Better to have your furniture damaged than take this plan . Even 1 is a decent rating , this company deserves a BIG ZERO .

Extremely frustrated and disappointed with this company. My husband and I bought a couch with a chase last year and purchased the Guardsman warranty since it covers pet damage. A few months later, our dog chewed the corner of the chase. We immediately submitted a claim. Guardsman came out and took a look at the damage and said we needed a new chase. The employee submitted his recommendations and told us it could be up to 6-8 weeks until we get the new chase since they are having staffing issues due to covid. Fast forward 6 months, After multiple emails and phone calls we still hadn't gotten anywhere. I took it upon myself to go to the store where we bought the chase from. I found out that they were going out of business and the store was closing in 4 weeks. I sent an email to guardsman informing them of this. I finally get a response 6 weeks later stating that since the store was closed and they were not informed of this, they cannot get the chase for me. I was furious since I informed them of this and it has taken them 1 year now to get this for me. I questioned them further stating that the store I bought the chase from said I can get it from another manufacturer. I requested them to reimburse me for the chase since they were going to pay for a new one anyways and I can go out and buy this on my own. They sent me the warranty guidelines and highlighted the part that says they do not do that since they only cover it for the store I purchased the chase at and they can only reimburse me for the amount I paid for the warranty. So to summarize, After submitting a claim a year ago, guardsman failed to respond in a timely manner to get us a new chase due to staffing issues. The store where we unfortunately bought the chase from went out of business. They refused to reimburse us the amount for the chase or get it from another manufacturer. I am now stuck with either buying a new chase or paying someone a lot of money to fix it. DO NOT RECOMMEND, WASTE OF MONEY

Do not use this company. Waste of money and time.

Worst customer service ever. Impossible to get any straight answers from anyone. This company just seems shady as a whole. You buy a warranty at the time of purchase and then are expected to jump through every hoop imaginable if you ever need to use it. And the whole time they will never keep you updated as to what is going on with your claim. I didn't even receive so much as an email confirming my claim was even submitted. Stay away!

The protection plan is a sham. DO NOT BUY ANYTHING FROM THIS COMPANY. They will deny the claim so they don't have to make repairs. No appeals accepted.