Carrie
Disappointing turn around of elevator repair
Until this fall everyone had been great to work with and very helpful at Guardian. I am very disappointed and upset over the length of time the elevator was down over the holidays. I took furniture out of storage before Thanksgiving and have not been able to return it do to the elevator being out of service. I was also not able to remove my Christmas decorations from my unit due to not being able to maneuver the stairs with the large tubs and boxes. After paying over $200 a month and no ability to return or retrieve items from my unit, this is very disappointing that it was over 2 months till the repair was made and no updates in between from management. I received emails the first week and nothing until just recently when the repair was complete.
Response from Guardian StorageMar 10, 2015
Thanks for your review Carrie. The elevator issue at our Bridgeville location was a very unfortunate one. Due to the ordering restrictions and timeframe on the elevator company's behalf, this project was delayed far longer than anyone had ever anticipated or wanted. We apologize for the great inconvenience it burdened you and all of our other tenants with. We hope that the rest of your experience storing with Guardian will be stress-free and pleasant. Thank you for being a tenant!

