David
iraqi let let down
my son need to store some of his household goods. he was in the military headed to Iraq. so I traveled to Virginia to pick up his belongings ounce back in Pittsburgh Pa. I contacted guardian storage and was referred to a facility. After a discussion with the facility representative about what we had to store a decision was made on what unit was necessary the belongings. we packed everything in and that's were they stayed for a few years. he received an offer to relocate to Kansas and so finally it was time to unload the storage unit. upon arriving at the unit we noticed a sticky substance on the floor coming out from under the wall of the unit. once the unit was open and stuff moved around. there was furniture damage from some type of sticky substance. The furniture that was damaged was stacked on the same wall where the leakage was noticed outside the unit. There was nothing stacked on this furniture but other furniture. But there was a sprinkler head right above this stack of furniture. there was damage to three pieces of wood furniture that basically rendered it unusable. Well the conversation with the staff went like this. Did you get the insurance on the unit. well no I didn't. it was on the top floor of a climate controlled building with nothing but furniture in it. what could go wrong.? well its my belief that the sprinkler system leaked and I suffered the results of it. I was told to turn it into my insurance company if I wanted resolution. way to treat a returning war veteran. never again
Response from Guardian StorageApr 2, 2015
Thanks for your review David. Our sprinkler systems runs on what is called a dry system which means that no water remains in the lines and only flows to sprinklers which have been activated. With that being said I will follow up with the managers at this facility to be sure that they are monitoring the system and ensure that it is running and being maintained properly. We do require all of our tenants to hold some type of protection, whether it be with a plan through Guardian Storage, your homeowners/renters insurance or both, and when an incident occurs you are paid out through whichever option the tenant chose upon signing the lease. We generally urge the tenant to still choose one of our very low monthly plans to offset the cost of your deductible when using homeowners/renters insurance. While we work very hard by implementing monthly pest control, daily building walk-thrus and other maintenance to prevent incidents from happening, we recommend this extra protection in the unanticipated event that something does occur. I will follow up with the staff to ensure that they are properly explaining our protection plan program to all tenants so that consumers may be more prepared in the event of an incident. Thank you again for your review and feedback.