Guardian Storage Reviews | Read Customer Reviews of guardianstorage.com

Guardian Storage Reviews | Read Customer Reviews of guardianstorage.com

Guardian Storage reviews

196 approved reviews, newest moderated first

Tracy
Mar 10, 2015
Very Professional and customer service oreinted the Best !!!!!
I rented from Guardian Storage 30 yrs ago for the first time and again last yr.I always had the best customer service from Cindy Herd 30 yrs ago in East Liberty when I moved overseas.I rented there long turn about 7 yrs. Last yr I used the Fox Chapel storage for a short turn rental after my Aunt passed away.I dealt with Bob I believe and he was the nicest man and so helpful. I went to move out the belongings on New Years Eve I didn't know they would be closing early,not only did he let me in I also had a problem with my key to my lock.Bob took the time to help me get my lock off in the freezing cold and stayed until we were finished.What a very nice person to do that on New Years Eve.I will always recommend Guardian to anyone that asks about storage!!! Thank You, Tracy Sufayyan
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Dave
Mar 10, 2015
Excellent experience at Bridgeville location
My experience with dealing with the staff, the facilities, and "borrowing" the van were all excellent. I would highly recommend guardian as a result!
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Edward
Mar 10, 2015
A plus facility. Very excellent friendly people
All paperwork transactions completed effortlessly. Staff conduct themselves in professional and businesslike manner. Clean and neat facility. Brand new facility has dollies for customers to use. Offered best rates at the time also.
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David
Mar 10, 2015
safe and clean
I need a reliable, safe place to store a van as I don't have the garage to do it. The Guardian facility in Blawnox is perfect with a large unit that holds not only the full size van, but also some large dog crates and other items. The lot is free of clutter and clean. The easy access is great.
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Eric
Mar 10, 2015
Professional,excellent experience
Professional experience from beginning to end cancer enough good things about this organization.
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Kimberly
Mar 10, 2015
Very disapointed
I thought I would be needing a storage unit for my daughter. I went to the fox chapel location in pittsburgh. I purchased a unit to be used the next day. 198.00 plus I also purchased packaging material locks ect. The following day I found out I would not be needing it. And I called to cancel. I could not recieve a refund. I think that is horrible business non professional and would never recommend your company I paid for a storage unit that was never used Kimberly Kight
Response from Guardian StorageApr 2, 2015
Thanks for your review Kimberly. Please know that someone from our corporate office will be contacting you shortly in regards to a refund. Due to a change in staff at your location, we learned that additional training was needed in regards to situations such as yours. We thank you for bringing this to our attention and giving us the opportunity to rectify it. Thanks for considering Guardian Storage! Update 4/2/15 - Kimberly was refunded her amount due from the unused storage rental and the staff at the location has been properly trained for future situations.
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Eli Lilly & C.
Mar 10, 2015
Best storage unit in Pittsburgh
I have been a client there for 12 years. They are not only friendly and caring, they are so efficient, well organized and clean. I have nothing but nice things to say about them. Plus you have an inside loading dock so weather is never an issue!!
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Jon
Mar 10, 2015
Very accommodating, friendly and experienced staff
This facility is far superior to those I have used in other cities. It is very well maintained and well lighted. Some storage firms don't even have lights in each unit. My long distance movers arrived very late on a weekend but Guardian assists in any way possible. The elevators and carts are always available. Of course, the staff is excellent and helpful in every way!
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