Guardian StorageReviews of guardianstorage.com

MAKE sure you read your contact .They are not exactly forthright in explaining the rules pro-rating the months ,they pro-rate going in but not going out it cost us a couple extra $ hundred !

Until this fall everyone had been great to work with and very helpful at Guardian. I am very disappointed and upset over the length of time the elevator was down over the holidays. I took furniture out of storage before Thanksgiving and have not been able to return it do to the elevator being out of service. I was also not able to remove my Christmas decorations from my unit due to not being able to maneuver the stairs with the large tubs and boxes. After paying over $200 a month and no ability to return or retrieve items from my unit, this is very disappointing that it was over 2 months till the repair was made and no updates in between from management. I received emails the first week and nothing until just recently when the repair was complete.

This is for the Guardian Storage on McKnight Rd near Pittsburgh. On the day we moved out of the storage unit, our moving company had to wait for 1 and 1/2 hours until Guardian got their driveway cleared of snow. It is a very steep driveway and no one could get up it. And then, when we finally got in and were loaded and ready to leave, the manager was gone. He was gone for several hours. Very bad service. I am waiting to get re-imbursed from Guardian for the added cost of the movers due to their waiting. Prior to that day, our experience with Guardian was very good.