Guardian Protection ProductsReviews of guardianproducts.com

If I could give this zero stars I would! I purchased a Warrenty to protect my furniture for damage and stains. I’ve submitted 2 claims one for a stain and one for the recliner chair that broke. I waited months for my claim to process. Called numerous times trying to speak to someone for an update which theirs no love representative. Then finally the first three responses was they needed pictures. Mind you pictures were uploaded in the original claim submission. Then my stain claim was denied because I didn’t know how the accidental stain came about. After much back and forth about the broken chair that claim was finally repaired. Now I just continue to get emails saying they are working on getting a servicer. I’ve been waiting more than 3 months. I just bought a new bed set android was offered a guardian plan which of course they won’t get another dollar from me. Don’t give them a dollar.

We bought our furniture from Ethan Allen in Buffalo and bought this extended warranty. We filed a claim in early January and have yet to have anyone come out and see us. This company is absolutely horrible. They have given us nothing but run around asking us to resubmit the same requests numerous times. Lots of bs delay tactics on their part. I would not recommend this warranty to anyone. Our next action will be speaking to a lawyer. We are quite disappointed that a reputable furniture retailer would sell such scam of a warranty.

I filed a claim with Guardian product protection. We bought our sofa set with Bel Furniture about two years ago. The sofa and armchair started getting rips and tears from most of the non leather surfaces. Guardian denied our claim stating it was wear and tear. We will never again purchase a protection plan from this Guardian company.

horrible the worst people ever, save your money don’t waste it on a warranty that won’t help you with anything

HORRIBLE EXPERIENCE! We purchased electric recliners for Rooms To Go for our basement in March 2020. We barely use this furniture and in Dec 2022 the motor died on all 4 recliners. We filed a claim online and it took them 1 month to get a service Technician, who by the way was a subcontractor with a horrible attitude and showed zero respect for our furniture. I don't know why they ask what the problem is if they aren't going to equip the subcontractors with commonly used parts. It's now month 2 and we still don't have working recliners. The bogus messages they put on their website just burn me up and forget getting ANYONE on the phone with customer service. While working, I called and let the phone sit on speakerphone for 2 hours and no one ever answered. I've called early in the morning when they first open, mid-day, and evening and you can NEVER get anyone on the phone. They tell you to leave a number and keep your place in line for a callback and you never get called back. They ride on the excuse that it's COVID and they are short-staffed. It's 2023, give me a break! It's all lies. It's like the milk it out when they know your warranty is about to run out too. I've never experienced such poor service from an organization.

Total ripoff. Americans are struggling to maintain and they are lying about the service they provide.

I purchased a couch from Bob's Discount Furniture and additionally purchased a 5 year warranty from Guardian. After just having the couch for a few months, the bottom frame and seam started to separate on a nearly new couch with hardly ANY wear. Guardian send a technician over to fix the issue which resulted in the couch being nailed together. I was skeptical that it would be enough to resolve the issue but since I had a 5 year warranty, I waited to see if any issues arose after "the fix". Well, this same issue happened again because the frame is cheap and they are refusing to cover the damages. This couch is only used for its intended purpose should be covered by the warranty as it was the first time, as this should be considered accidental at the very least. All I do is sit on the couch and it's falling apart on both sides?? They are refusing to help me and their customer service is awful.

GPP is a SCAM. They deny the claim for any meritless reason and manipulate the wording/acceptable reasons to approve. DO NOT WASTE YOUR MONEY!!!!! Check the hundreds of reviews on BBB, Consumer Affairs, anywhere. You will find countless reviews of customers being denied and ripped off of hundreds of dollars for this fake warranty plan.