Guardian Protection ProductsReviews of guardianproducts.com

We purchased a 3 year warranty on multiple pieces of furniture. 2 years in, we decided our mushed down cushions just weren't working out. We'd tried to fluff them ourselves, figure out online ways of restuffing and even rotate cushions. Nothing seemed to work. I called Guardian to file a claim and sent pics of the couch. They denied the claim saying we didn't report the issue within 30 days of it happening. The email also stated "this is the final decision" with no opportunity to respond since this was an unmonitored mailbox. How do you decide when cushions go too soft? What are the specific characteristics the smushed cushion threshold? It seems they simply don't want to manage a claim on furniture that doesn't outlive the coverage. Now we are stuck with a terrible couch having paid for coverage that seems useless.

If I could give this company a half star, I would. This organization claims to offer a 3-year protection plan- steer clear! They will not follow through with their end of the bargain. This company is making a lot of money off deceiving people, and we will use every channel we can to make sure people know not to trust this organization. Little to no customer service, and they would not speak to us to allow us to ask questions about their process. Very deceitful. Very disappointing. Avoid interacting with this company if at all possible.

This company is not easy to reach by any venue phone, email, ect. Original claim was denied and had the wrong purchase date listed. My couch is still under their warranty and not Bob's discount furniture. The store has repeatedly tried to resolve the issue and still has no updates from them.

I started a claim for my couch, purchased from Bob's just over a year ago, in February. Now in May, they have finally decided to cover PART of the repair. A week ago I got a call from a "scheduler" who could only schedule service with their one technician based out of FL, I live in MA. I was told they were bringing in techs from afar to catch up on work, but they would only schedule appointments in my area before noon, when I work until 3pm and do not have the flexibility to take time off. The scheduler got rude with me saying I should be grateful for this technician and have someone else meet the tech at my house. The call ended with her leaving my service as pending. In the meantime, I recieved an email from Guardian saying they were listing my claim as expired because I failed to give the technician access to my house! Now, on a Sunday evening, well past 9pm, I have started receiving very vague texts from a technician in my area who will not specify his name or company, but says he got my name through Guardian and can accommodate my schedule tomorrow. After several texts he changed the date at least three times, saying he was sorry, that it was very late by him - Here too, buddy. Call during normal business hours with a hint of professionalism!!! I don't even know if this tech is legit and have no way of confirming with Guardian due to the lateness of his contact, and I'm leary to give access to my house to someone I cannot even verify is with the warranty company. This is not a professional or appropriate way to do business.

This warranty is a joke I bought furniture from Bob's and one of the boards inside the Otterman broke and they say it is not covered I also blame Bob's for selling warranty that don't cover anything 2500 dollar furniture and they tell me I have to get fixed at my own cost.

Hate to say it, but they’re right. Poor service, takes forever to get a response to your claim. Then after they inspect it, they send an email acknowledging the tech’s findings and say to hear from Guardian in 3 days, after they review their inspection. It’s been over a month and I haven’t heard back.

Definitely a scam. They deny any clam you have. Someone sat on our couch and the back pillow ripped. Of course the said it's not covered because it had to be accidental but not stress related. I'm like really? So the only way you are covered if you so happen to have a knife in your pocket that's open and you cut your couch? Definitely not worth the money. Definitely an insurance scam. You are just giving your money away

On July 16th 2020 I bought $1,500 worth of furniture from Ashley furniture. I got the protection plan for $169. I have tried to place a claim with this company for scratches and gouges in my furniture they denied my claim stating that it was already claimed. This stuff that I sent had nothing to do. That was new stuff. It was not the same I sent pictures of recent damage and still got denied. Guardian protection plans are a joke. I will never buy another protection plan from a company or even buy furniture from a company is guardian. Is there insurance? So basically I have a piece of garbage furniture and can't get it fixed because they're claiming that I had already filed the claim with the same damage. It's not the same damage. It's even more damage that I did on my own, the footboard did not have any peeling All I wanted was my furniture fixed but they're not going to do it saying that I had already filed the claim. No, I did not file a claim with the same damage. No, it's not the same damage. I did this all on my own. I will tell everybody in my family if they have to use guardian as their insurance not to buy the buying the furniture because this company is a joke. So now I wasted my money on insurance and on furniture that I'm stuck with made a complaint with the better business bureau and they lied. They're not contacted me yet about my furniture so apparently they're not worried about the review. Unfortunately, better visit bureau close it, which i don't know why because they're a bunch of liars