Guardian Protection ProductsReviews of guardianproducts.com

Guardian Protection products (gppclaims.com) also known as onpointwarranty.com is fraud. Do not buy their warranty. They will reject your claim even if you have the coverage. They have thousands of such negatives reviews all over the internet.

I called this joke of a business on Friday, August, 11th, 2023. Legit was on hold for the first 10 minutes trying to get any rep. Once a rep came on I explained how my wife's massage chair was not working / mechanism may be broken. I also had to point out when I did a claim there was a prior claim that my wife attempted to do and the business denied her cause she was not me her husband who owns the chair / furniture.... The rep said yeah the claim was denied, because there were two cases open which made no sense as they refused to make one from what she was told. Either way I was told to stay on the line and do not hang up as he was going to transfer me to the escalation team. Again on hold for nearly an hour now with this scam of a business. As I am on hold for nearly 50 minutes a rep, let's call her Amanda gets on the line and I explain everything in detail. Amanda claims I cannot get the chair repaired as there was two claims open and both denied.... How can any chair be denied being repaired when the business never even seen the chair or attempted to find out why it doesn't work. Top it off I purchased this crap insurance through Bob's Furniture another joke of a business, but that's another story. I request to speak with a Supervisor or Manager. Again on hold for over 10 minutes waiting for anyone. Now I have been officially on the line for 1 hour and 30 minutes getting zero help. A rep let's call her Mary, gets on the line and claims if anything other than the motor is broken they will not cover it, per the policy and claim. Now mind you all this is BS!!! Bob's insurance plan covers everything except intentional damages! I personally do not sit myself in any chair as I do not find it comfortable period, my petite wife uses it and after having it for nearly 2 years it just stopped working. Mary claims if it's anything other than the motor they will not cover it. They were sued multiple times in the past for failure to repair peoples furniture. And after coming on here and seeing all the negative reviews it is a no brainer! They truly are a scam business. Just take peoples money and deny all claims possible! They even wanted me to appeal a decision through email and I laughed at them and said why would I send an appeal when I have sat on this F'ing phone for over an hour and 45 minutes! Do you freaking job! They are 100% going to be dealt with legally as I am not finished with them refusing to repair a chair that is covered and I paid insurance for! Top it off to attempt to make any consumer to jump through numerous hurdles for what, so you can deny a claim! I would never recommend them to anyone.

First they said I was not in there system. I went back to the store and got all the right credentials to prove I paid for the warranty protection on my recliner chair. Next after proving my warranty protection and putting in the date that it happen. (Motor want work on recliner) I wait thinking they are going to call me. They next send a email saying I was ineligible because I have 30 days from the date of saying when the motor went out on the chair to the date of filing the report. Even though I am still covered under the warranty period, Again I told then the date the motor went out. Took almost two weeks to prove i had a receipt for the warranty. However, I was too late because they have a policy stating you only have 30 days to file a claim after the incident happens. They are a RIP OFF / SCAM. Reporting to the Better Business. The Room Place sold this to me.

This extended warranty from Guardian Protection(GPP) is a waste of time and mostly money. I purchased my furniture from Rooms To Go in March 2023 and put a claim in to have my furniture *cleaned-that’s it, just cleaned- in July after a children’s birthday party. I was told that they don’t cover an “accumulation of stains” nor do they cover stains “where the body comes into contact with the upholstery”. I specifically told them that my children and their guest spilled food and beverages on my dining room chairs and bench—on Accident. How is that not covered when their contract says they cover accidental food and beverage stains? And why wouldn’t you cover stains that come from a human body anyway? I personally feel that an annual cleaning should come with the plan in the first place especially if you don’t file any claims. It’s crazy that we pay hundreds of dollars for warranties that we don’t use but when we do need them we can’t even use them. It’s highway robbery. You’re better off putting money to the side “just in case” for your furniture yourself. Oh, and they refuse to give you a refund.

Terrible Terrible Terrible Waste of Money LazBoy should be ashamed for conning me into this terrible fabric protection plan. They don't protect anything except their profits. I dont write many reviews but I will tell anyone who will listen that this is a scam and you should stay away. I don't have any advice for how to get them to approve your claim...my only advice is to not buy their plan. You will regret it like I do, $600 later.

I have looked this company up and 1 star reviews speaks. I have 2 sofas that are broken. The stuff that is wrong is covered under the warranty. They said so themselves. But because a date was entered in correctly they won’t fix them. They find any excuse to not fix ppls items. I bet so many ppl will come forward and file suits against this company! I spent 40 mins on hold I was told no worries we will get this fixed let me transfer you. To sit on hold for someone else to come back and say it’s covered but we can’t help you because of date entered. Oh and you can’t fix claims. This has happened to so many ppl! Enough is enough. You will be hearing from my lawyer and I can not wait for others to come forward who have said they are hiring lawyers as well!

Don’t do it!! This company is a scam!!

Bad service bad