Guardian Protection ProductsReviews of guardianproducts.com

If you read the legalese, who does that, you will see that they cover virtually nothing. We need to report them to the furniture companies we bought from. 97% unfavorable, need more be said?

Total scam. Run from offers of the “Protection Plan” besides separating you from your hard earned money it offers zero. My claim on three pieces of furniture From Ashley Home were all summarily denied and deemed “final decision”. This is flat out a rip-off. Hundreds of dollars spent on this “protection” and all we got was a bad taste in our mouth. If offered this Guardian Plan just say “No”. When it comes to Guardian: Poof you’re getting taken. Bad form Guardian, bad form.

Just adding my one star that should be a zero star. We bought furniture from rooms to go and they sold us the extended warranty that goes through guardian. We were told it would cover wear and tear, breaks and more. Well a chair broke specifically while we were moving it into the house. We got told because of that we were denied and they wouldn't cover it. The reps were snide by email and basically have turned us off from buying any furniture from rooms to go/ any of the extended warranties. They are a waste of money and guardian is honestly the WORST company. Buyer Beware.

After a month of waiting, they sent out a technician. Sept 16. He was fine. Said they had to order parts and they are taking 2 to 3 months to get. Received an email today asking if the Twin XL beds are in the same room. Adjustable Split King so yes, they are in the same room. One is not working. Why in the world would that matter. Answered their question and received an auto response that said they would not be able to respond to me for 30 to 45 days because of "covid". Covid is the excuse for every company that doesn't want to give any service. The first time they had to fix the bed.(The other side) They sent us the parts and we had to do it ourselves. Because of covid.

They definitely are a scam, you pay extra for the protection and they deny it!, It's w a waste of money, DO NOT BUY!!

Trash. They cover nothing. How is accidental damage not covered, when the policy specifically states it is? Filed a claim, and they stated the damage was ineligible and denied my claim. They get you with the verbiage. They asked me how did the damage occur, I said movers, and they gave me the runaround and told me to contact Rooms 2 Go. I responded and said the damage occurred under "an incident", and they closed the claim. I filed another claim and took days, and then I went into the live chat to cancel the policy (in which you can, full refund within 60 or 90 days, I can't remember which, and prorated thereafter), someone from claims magically sends an email saying I was missing information and asked about providing a picture of the furniture piece, I sent it immediately. It took several more days, then finally received an email stating I'd hear back in 24-48hours (a joke). Then, they sent me an email the following week and stated that they needed more information about how the incident occurred. I stated in the original claim it was due to the bunkie board that chipped the side wood panel of my bed frame. When I received this email asking for more information, I knew where this was heading. I emailed requesting a cancellation and refund on the policy (which you can, as it's stated in the long-winded policy they have) and demanded a receipt of the cancellation and refund amount. I will wait for a response, but I do have legal support standing by in case they want to try me and waste any more of my precious time and energy. I am outside the 1-year store warranty from Rooms 2 Go which sucks, but I for damn sure am not going to be taken advantage of. I'm requesting a refund and I'd recommend you do the same. Additionally, I will be checking with my renter's insurance to see if damages to my furniture are covered under them (I mean what else is the coverage for anyway). Check with your renter's/homeowner's insurance and save yourself time, money, and energy!!! UPDATE: I have contacted Rooms 2 Go directly to cancel the "protection" plan and requested my prorated refund. After canceling the 2nd claim, I still received an email stating the claim was processed and denied. This is what they stated to me, and mind you I only requested a repair on a chipped wooden side rail caused by bunkie board: "Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your extended service contract. The plan you purchased from Rooms To Go does cover your furniture for: • Frame or structural breakdowns However, your plan specifically excludes aesthetic parts such as knobs. It is possible you may have protection for this type of damage under your manufacturing warranty. AND bunkie boards are not coverage under your protection plan. Please contact Rooms To Go directly at 800-766-6786 to file a claim on your manufacturing warranty. Thank you, Guardian Protection Products, Inc." Again, don't waste your time and money, not worth it!!!

GPP - Its just fake. They are professional scammers. They tell lies, cheat and commit fraud. Even after the claim approval, they have not provided any resolution. The Customer service department is a joke. They have been telling me to wait for "1-2 business days" every time I contact. They mock customers by giving false information. I am not sure how BBB has given a A rating. They dont deserve it.

Guardian Protection Products is a SCAM!!! I've tried to file a claim online for damages to a piece of furniture covered by their protection plan. They automatically closed the claim stating that I didn't provide enough info about the damages. There is no way to reopen a claim on their website and provide additional details. When I try to file another claim, they automatically close it stating that the claim is not eligible because I have already filed a claim for the damages. No one answers their phone number (on hold for over an hour). No one responds to their website chat messaging system (says the reply time is under 15 mins, but I kept the window open for 3 hours with no response). I can provide all the info they need for the original claim, but there is no way to contact them to sort it out. I think they want it that way so people will get frustrated and give up trying to contact them. I wish I read all the negative review before I purchased this plan. They appear to be in the business of scamming people out of money, not aftermarket warranties.Guardian Protection Products is a SCAM!!! I've tried to file a claim online for damages to a piece of furniture covered by their protection plan. They automatically closed the claim stating that I didn't provide enough info about the damages. There is no way to reopen a claim on their website and provide additional details. When I try to file another claim, they automatically close it stating that the claim is not eligible because I have already filed a claim for the damages. No one answers their phone number (on hold for over an hour). No one responds to their website chat messaging system (says the reply time is under 15 mins, but I kept the window open for 3 hours with no response). I can provide all the info they need for the original claim, but there is no way to contact them to sort it out. I think they want it that way so people will get frustrated and give up trying to contact them. I wish I read all the negative review before I purchased this plan. They appear to be in the business of scamming people out of money, not aftermarket warranties.