Awful, won’t cover anything. My chair frame broke and they said it was from normal use which is not true. It’s a waste of money don’t bother they will deny anything to not uphold there end of the contract
NS
Nimesh S.
total waste of money, not worthy, total scam
I have a costly recliner and the USB ports went off. Tried to claim to repair it multiple times, but it gets rejected every time.
No option/category to clearly define the issue in the first place. No call or discussion or any effort to understand the issue from their side.
what a waste of time and money. its a total scam.
SP
Shelby P.
Total scam of a company
Total scam of a company. Shame on Rooms To Go for ever associating with them. Bought a couch and this policy as it was advertised to us as "everything coverage" when in actually covers nothing. The couch is ripping apart but because it has occurred at the seam they say it is not covered calling it "seam separation, seam slippage, loosening of threads, or fraying." It is extra sketchy because my policy says it covers "rips" plain and simple it covers "rips" but now they are trying to say it is only "accidental rips" what does that even mean? I didn't go stabbing my couch so clearly it was an "accident," but when looking at these other reviews it seems there is no point in fighting it because I expect their next response will be it is still not covered because it is "normal wear and tear." We have no children, we do not wear shoes in the house, there is nothing occurring that would cause "normal wear and tear" on this couch that is only a couple of years old. It is poor craftsmanship and even poorer customer service by this company. We were told that Rooms To Go has dumped Guardian as their partner, and I expect it is because of the countless complaints they have received. Terrible company, I would give 0 stars if I could.
RD
Raymond D.
Do not pay for protection plan thru…
Do not pay for protection plan thru guardian , it is a scam, bought a sectional and was offered this protection plan that are lies, and when I spoke with them I asked about pet stains over and over and reassured me that pet stain among any stains would be covered and we purchased it and when we trued to use it we were denied because they told us that pet stains were not covered. I sent them a picture of their information they sent us and it shows multiple damages supposedly covered. So do not waste your money on these scum bags and shame on Rooms To Go for even useing them and pushing them on customers. I will not go back to rooms to go nor will I ever purchase coverage in furniture again
RM
Rich M.
Home theater recliner
Would not cover item to fix as they said it wasn't covered based upon the "etc." in the service contract.
MT
Matthew T.
Terrible Experience
The worst pieces of furniture I’ve ever had and the worst customer service I’ve ever dealt with! DO NOT BUY FROM 1STOPBEDROOMS! You buy the warranty, the warranty company doesn’t help you and neither does 1STOPBEDROOMS. When I said I will never purchase from 1stopbedrooms, I was hung up on by a lady without reason. This was after numerous interactions with 1stopbedrooms and Guardian (warranty company). This is terrible to have companies treat you this way and we’ve only had the furniture 6 months. Don’t buy from 1stopbedrooms to save money from local furniture stores.
MD
MICHAEL D.
TOTAL SCAM
This company is a complete scam purchased a warranty with them through bobs furniture to find out that almost nothing is covered... like they tell you in the store this second time purchased this and was assured it became a much better process.. your wording must be perfect or they turn you down.. what a joke .... warning stay clear of these people
LD
LD
A Headache
UPDATE 10/1/23: Here we are Sept 30 and all these issues with the RoomPlace and Guardian (the warranty co.) which turned into a project, is finally completed. It was a complete nightmare with the store and the warranty company. This project started in June 2023 through yesterday Sept 30. Dealing with both these businesses literally turned into a project. A project that consumed an enormous amount of my time, which included a plethora of the following: consistent follow-up, numerous emails, phone calls, detailed note taking, and talking to numerous customer service individuals; with each phone call I noted their name, date, and time. So many times I was being given wrong answers or incomplete answers because no one knew what the other was doing. It was an uncalled-for situation, the waste of a customer's time. In the end, everything worked out, all due to my diligence, persistence, and my follow-up persistence. No way to run a business, from both companies. I made sure I posted all over social medias by reviews.
If there was one bright note from this whole experience, it was when on July 4th I went to the RoomPlace to pick my replacement bed and mattress. This was when I met Malcom Moore, sales associate. He was the light in this whole experience. I think he was in his 70's or early 80's, he told me, but I can't recall. What a wealth of historical knowledge because being from the south, as well as product knowledge. It was such a wonderful experience talking to him and meeting him.
If I can give future customers advice it would be, do your research, ask questions, and question everything, document everything, ask specific questions about the warranty, and ask that any policies or information that is given to you verbally must be sent by email so you can have documentation. Do your research that includes other stores.
June 2023 - So I purchased a bed and mattress in June of 2021. My salesman was Nigel Odom. I bought the warranty as well for both. He never told me of the specifics that these warranties carry.
The bed ended up with a crack on the headboard. Warranty is with Guardian. Turns out in order for the warranty to be valid, the warranty company requires it be an accident and you need to report that accident within 30 days. My claim was denied, I had to fight for this, and the denial was overturned.
The mattress I paid a fortune for, the warranty was for a mattress sagging. This warranty is with The RoomPlace. I found out that in order for a claim to be accepted the mattress has to have sagged 1 1/2 inches. Mine I was told by the investigator who came only sagged 1/2 an inch. When you sit on that mattress it sinks like over three inches, and I bought a firm mattress. The mattress lost its firmness. The investigator told me the claim will be denied. I paid $1,300 for this mattress.
The salesman never explained these specifics with me. In fact, for the mattress, HE SAID the warranty covers once it starts sagging, there was no mention of required inches. I will never buy anything else there.
UPDATE: I received a call from a Stephanie at the RoomPlace. The only solution they offered me for a mattress I paid $1300 for was that they would call me in 90 days to see if the mattress had sagged an additional one inch to meet the 1 1/2-inch requirement. I paid $1300 for a mattress, and this is what I get from this company. This is totally outrageous.
