Guardian Interlock Reviews | Read Customer Reviews of guardianinterlock.com

Guardian Interlock Reviews | Read Customer Reviews of guardianinterlock.com

Guardian Interlock reviews

813 approved reviews, newest moderated first

Hugo
Mar 14, 2018
Carmen fué muy amable!
Carmen fué muy amable!
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Megan K.
Feb 26, 2018
Wonderful Customer service!
I have been working with Guardian for 3 years now, for the most part, I have really enjoyed working with Guardian. The technicians have always been kind and willing to accommodate my scheduling needs. Linda and Curt at the Tukwila, WA location were great! I would drive 45 minutes out of my way to get my car serviced because they were so great. When I was calling to schedule at the Woodinville, WA location (since the Tukwila location had closed) Brooke helped me with the scheduling and made the transition SO easy and simple. For needing to have an interlock system, I am glad that I started with Guardian Interlock, the device itself is not one that I am pleased to have, but the people are great to work with!
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Leonardo
Feb 22, 2018
Tawana was a great help really nice
Tawana was a great help really nice
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Conner
Feb 21, 2018
Twana was very helpful with what I…
Twana was very helpful with what I needed and also explained everything very well to me.
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Tessa
Feb 20, 2018
Thank you to Tawanna R for your caring…
Thank you to Tawanna R for your caring and exceptional customer service. You are appreciated! A million times thank you! Tessa
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Christine Z.
Feb 16, 2018
Again same as previous review horrible…HIRE MORE PEOPLE WHO CAN ANSWE PHONE
Again same as previous review horrible service called to schedule installation location was closed so the woman said she'd call me as soon as they open at 10 am No phone call so I called myself on hold for 30 minutes finally get someone they transfer me somewhere else hold again then after 20 more minutes prompts for voicemail. Today after two voicemails no calls back what a horrible way to run a business at least have enough people to answer phones timely and if they say they will call you then by all means do so.
Response from Guardian InterlockFeb 16, 2018
Hello Christine Thanks for leaving some feedback and I am sorry to read there were some issues. We would love to connect with you, learn more about your experience, and do our best to make it right. I hope you don’t mind if I ask for your help. We are unable to locate your record using the information visible in your Trustpilot review. Trustpilot is great for reviewers like you because they keep all your information private. The only thing we can see is what is written in your review. Would you help by providing your last name, the state you live in and your driver's license number you used while using our service? With that, we can pull up your account and gather more information. Next, at your convenience, one of our managers will get in touch and listen to everything you might add to the record. Finally, we will do our very best to resolve all issues and identify any places where we could improve. Please contact me at [email protected] . Kind Regards, Kay
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Justin B.
Feb 13, 2018
Horrible customer service
I’ve been trying to get my interlock installed for the past 2.5 weeks and they keep dicking me around. They have forgotten to send in paperwork I’ve submitted, they forgot to tell me about forms I needed to turn in in order to get the interlock. Every time I call in they keep me on hold for hours or never call me back. It’s really aggravating when you need to get your license back and the people who you need help from don’t give a crap about you.
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Phillips
Feb 9, 2018
Tawanda Rozier was very helpful
Tawanda Rozier was very helpful. Very down to earth & provided me with everything that I needed. Thank you!
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