Guardian InterlockReviews of guardianinterlock.com

I WAS IN NEED OF SWAPPING MY INTERLOCK FROM ONE VEHICLE TO ANOTHER, I WAS NOT GETTING THE SAME INFORMATION FROM ANYONE I TALKED TO. THAT IS UNTIL I GOT MARIA GONZALEZ AT THE GUARDIAN PA STATE OFFICE. SHE KNEW EXACTLY WHAT NEEDED TO BE DONE, AND SINCE MY VENDOR HAD BEEN GIVING ME A HARD TIME ALL WEEK, SHE WAS ABLE TO SCHEDULE ME AT A DIFFERENT VENDOR FIR THE DAY I NEEDED MY APPOINMENT TO BE SCHEDULED. MARIA TOOK OWNERSHIP OF MY ISSUE AND MADE SURE IT WAS RESOLVED. GUARDIAN IS LUCKY TO HAVE AN EMPLOYEE LIKE MARIA

This is company is absolute garbage. I cannot even express the issues that have plagued me regarding this device and customer service. The machine has been faulty on multiple occasions and was poorly installed (wires hanging on the brake and gas pedal). It has drained a brand new battery twice. The customer service is absolutely useless. I've had my driver's license cancelled because they didn't send in the paperwork. They've also charged me 3 extra times which is illegal. I have contacted my attorney and will do everything in power to make this right.

August 2, 2013 Initial Rating 3 *** Sold my car after one month of installing the interlock device and so had to reinstall on the new car. All of a sudden, the introduction price of $68/month for a new customer is no longer available but got locked into a higher regular rate at $80/month. Called customer service after realizing what happened. Didn't notice what I was paying since covered by financial aid for a few month. Rep says its my fault for not paying attention. Not going to do anything. Rip off!!! Updated Rating August 3, 2018 5***** I was contacted by Maggie Moore, the Client Service Supervisor and she able to resolve my issue. I was very appreciative that Maggie took her time to investigate my account and able to correct my monthly payment to the original installation date. I am very pleased with this new outcome and will contact Maggie directly if encounters any future problems with the call center customer service.

I have had to bring in my unit 3 times in the past month for resets. When I go to start my vehicle is will tell me I fail. I wait 5-10 minutes and then I pass. I have a portable breathalyzer because of this very situation. It always reads 0.000 when I try directly after it fails me. One morning i started the vehicle fine. 10 minutes later I fail the rolling retest, then 1 minute later i pass the retest. This does not make any sense. The unit has been replaced 3 times because it was faulty. I have tried to call and message guardian to no avail. This is completely unacceptable and this all started because they decided to upgrade their unit and it doesn't work. Luckily I have all these things on video as I tape myself every time I get in the vehicle now.

At this point, I feel it would be in my best interest to cancel with this company. I just had the device reset on Wednesday 7/25/2018 and I am having to take it again to have it reset. How is it possible that I can start my car..no problem...but get a rolling and I cant pass. I have had this device just 32 days and every week I have to take it in for a reset. I don't have that kind of money or that kind of time. This should be easy not difficult. I am beyond myself with anxiety. I just want to be able to blow and go!

All I can say is when Andrew picked up the phone it was probably the best conversation with somebody you didn't know you could have. Felt like I was talking to a friend not being treated like a regular customer. Give that guy a raise asap.

Where do I start. To begin, the device costs an arm and a leg, but that’s beside the point. I have had the device for a little over 3 months now, and it has permanently locked itself out twice, which requires me to pay an additional $50 to get a code to unlock it for 2 hours. When it is working, the device takes an average of 40 seconds to “warm up”, and that’s only in warm weather. God forbid you ever have to call customer service, because you will be put on hold for 30+ minutes. I’m currently on hold as I’m typing this, and I have been for 51 minutes and counting. Both times that I had to pay $50, it was a malfunction, and they said they would look into me getting a refund, but as you can guess, that never happened. I have only had 1-2 customer service representatives that have acted like they remotely have a clue about what is going on. Usually I get transferred 2-3 times per call, along with the hold time. This has to be the worst company in the United States. Do not give them your business. If it wasn’t such a hassle, I would have already switched companies. But if I did that, it would be another fee to take the equipment out of my truck, along with the new fee of the other company.

Equipment is teriable. They seem to setup equipment so you have to go in and reset which cost money. Stay away from this company at all costs .