JohnKirk
This great cool to me use that safety 👍
This great cool to me use that safety 👍
Response from Guardian InterlockApr 24, 2019
Thank you so much for taking the time to leave us this review!
Guardian Interlock provides ignition interlock systems (also known as "blow and go" or "car breathalzyer" for people who need or want them after a DUI/DWI arrest. We provide high quality services and devices to make the process of installing and using an interlock as easy as possible.
Guardian Interlock (guardianinterlock.com) has 813 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Auto Parts & Wheels · Redmond, Washington
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Auto Parts & Wheels · Orlando, Florida
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813 approved reviews, newest moderated first
JohnKirk
This great cool to me use that safety 👍
Response from Guardian InterlockApr 24, 2019
Thank you so much for taking the time to leave us this review!
Jeffrey S.
Ride automotive Jeremy outstanding customer service fast and friendly takes the time to explain service from start to finish A plus
Response from Guardian InterlockApr 24, 2019
Thank you for taking the time to recognize our technician Jeremy at our Layton, UT location ! I have forwarded your review to our Management team in that area to share with that location. We are glad to hear he was able to make a difficult situation into a pleasant one!
greg Z.
Totally unorganized, zero communication
Response from Guardian InterlockApr 24, 2019
We appreciate you taking the time to provide us with honest feedback. We are always striving to become better for our customers, and your feedback helps us to best understand how. Someone from our management team is looking into this and will be in contact with you soon to see how we can help.
Paige B.
The first day I got the device in my car it locked me out of the car that was parked in a store parking lot. I called customer service and they tried to make me pay 50$ for a code for something I didn’t even do. I was also on hold for an hour waiting for this code and no one came back. I then hung up and called back and was placed on hold once agian for a long period of time at this point I was done and had to get a ride home and leave my car over night night. This isn’t the First time I’ve had such a negative experience. I’ve had nothing but troubles with customer service and with my device .
Response from Guardian InterlockApr 24, 2019
I'm very sorry to hear of your experiences with our Customer Service team as well as hardships with your interlock device. Someone from our management team is looking into this and will be in contact with you soon to see how we can help you through this difficult time.
Richard L.
Excellent install and working properly.😎
Response from Guardian InterlockApr 23, 2019
We appreciate the feedback!
Trisha D.
Good service very friendly and helpful
Response from Guardian InterlockApr 15, 2019
Thank you for taking the time to share your experience!
Marina G.
Drew from the Seattle office was awesome. Great tone, clear, did everything he could do for me and resolved my issue. Much appreciated. Great customer service.
Response from Guardian InterlockApr 10, 2019
Thanks so much for the feedback, we'll be sure to pass along the information to Drew's supervisor.
Steven S.
Below 20 degrees this device will not accept a blow to analyze and it repeatedly locks the ignition until you can somehow get the handset to operating temp. There is a 'warmer' feature on the handset but it does not make a difference at that temp whatsoever. I pretty much get stranded for 10-15 minutes every time I use this device. I feel that my life would be in danger if I took out the car in the -15 expected tomorrow. Unreliable and unaccredited. Update: After leaving my Trustpilot review, an agent promptly contacted me to see if I could use some assistance. They've been quite helpful and understanding of my problems and have done everything in their power to correct them. Personally calling customer service doesn't work. Both times I've tried, I waited 75 minutes and was hung up on after talking for 15 seconds. Thanks Trustpilot for holding these companies accountable, someone needs to.
Response from Guardian InterlockJan 29, 2019
We’re sorry to hear you have experienced a difficult time with your device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive management team will be in touch shortly to see how we can help.