Anonymous
Difficult to speak with a…
Difficult to speak with a representative. When I spoke with representative he couldn’t find me in the system. Said they had no record that I was a customer. Unbelievable. It took approximately 3 hours of my time to get someone on the phone, when I finally did he said he would transfer me to the troubleshooting department and instead he put me back to main menu and I lost my place in line to speak with someone. Beyond frustrating.
Response from Guardian InterlockSep 16, 2019
Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Service center. Someone from our Executive Resolutions Team will be reaching out to you shortly to see how we can best assist you during this time.