GruvReviews of gruv.com

GRUV IS A BS COMPANY-- ZERO CUSTOMER SERVICE! THEY SAY MY ORDER "HAS SHIPPED" BUT WON'T PROVIDE TRACKING, TRACKING NUMBER---- OR EVEN AN ORDER NUMBER! FILLED OUT THEIR BOGUS 'CUSTOMER SERVICE FORM" AND GOT ROBOT-EMAIL "YOUR MESSAGE IS 75,456" NO PHONE SO THEY'RE SAFE AS RIP-OFFS PILE UP.

Selling movies that are supposed to have digital codes, but then claim after the movie was sold/shipped that the digital code is no longer available. They do not disclose there will not be a digital code on their website product detail page. The movie slip, their product detail page, and the image of the movie they use shows the cover clearly stating you get a digital copy. False advertising garbage.

I have overall had a good experience finding deals on Gruv, but my primary complaint comes from their shipper. UniUni has on numerous occasions failed to deliver my package, or just left it sitting in their warehouse. I would rather pay an additional cost to ship my blu-rays via USPS or UPS just to avoid using this vendor. As a result I cannot in good conscience recommend Gruv to a physical media collector.

Good. Stuff comes at good time. I ordered three things during there competition with prime days. All came in good packaging no different than Amazon.

I hoped that this service would be great as the deals they appear to have seem amazing. However I never received my order due to the incompetence of the delivery vendor used by Gruv - UniUni. As well I’ve contact Gruv support several times about my issue and have no received contact from them nor my package over the past week (expected delivery was over a week ago.) while arguing with UniUni.i will never be recommending GRUV after this experience.

I read all of the awful reviews everybody gave them and I still ordered from them one of the biggest mistakes I’ve ever made in my life. I put my full address when I submitted my order the Gruv warehouse employee who handled my package decided to not put my full address on the package before they handed it off to UniUni so now because of it UniUni marked it undeliverable and Gruv refuses to do anything to fix there mistake. Never again will I order from them what a nightmare.

The worst customer service. Up until now, everything was great with them. I've enjoyed ordering over the years. But with this recent problem and their lack of accountability and resolution, I will never use them again.

I've generally had a good experience with buying from Gruv. In a shrinking physical media market, they remain a reliable source for films and have regular sales. I buy both from their eBay storefront and Gruv.com. Only 3 complaints: 1) Their website's personalization is non-existent. Signing in lets you save shipping addresses--that's it. No wishlists. No personalized notification of "this title on your wishlist is on sale!" 2) There's no way to filter titles by TV/film age rating. When I'm looking for a family-friendly movie (but not necessarily in the Family genre) I don't enjoy scrolling through pages of rated-R and Unrated films. 3) Serious lack of faith-based content.