Alex T.
Don't. Just Don't 😆
Ok so first off, this review is NOT the providers' fault in the slightest, I wanna make sure that is very clear. My therapists thru Grow were/are absolutely excellent! However, their corp business practices are horrid and predatory. Not only is the cancellation fee literally 1,000× the appt fee, but if your card is declined, they IMMEDIATELY cancel your next appt, and the provider gets no say whatsoever. On top of that, they grossly overcharged my bank acct. I had almost $200 and now it's -$26 because they charged me FOURTEEN times. For one appt. Even further, they charge for appts so late that sometimes I get charged for it the next -month-, after I've forgotten to make sure that $$ is in my acct so they can take it. How does it take an entire month to bill me, when going in person I get charged the same day??? Disgusting business practices, and a huge failure Imo. I will be going elsewhere and I urge others to do the same.
Response from Grow TherapyMar 3, 2025
Thanks for sharing your feedback with us. We're disappointed to hear that your experience has been less than ideal, and apologize for any frustrations brought on by this experience. We’re prioritizing the enhancement of our billing services to continue to improve the billing experience for users, and will be using your feedback as we continue to explore ways we can improve. Our team is available if you’d like to further discuss your experience in or share more of your thoughts with us on ways we can continue to enhance our billing services. For more information on how to reach our team, visit our Contact page at growtherapy.com/wp/contact-us. Thank you again for your feedback, and we hope to connect with you soon. Best, Grow Therapy Support Team



