Mavery M.
BE AWARE!!! ZERO disclosure on charges!
BE AWARE!!!: What company offers a service, but isn't transparent on what they charge? I see that mine isn't the first complaint...I have no idea how much they are charging for their services. I discovered for one date, 2 charges, totaling $500!! They aren't easy to contact either! Via chat, that was difficult to locate, they let me know they didn't have a way to let me know what they are charging?! They stated they were wrong and the chat representative sent me a pdf with general, but no specific charge information. It was a joke. I'm happy with their therapists, but have no idea until I receive an insurance statement, what they are billing. It appears they are billing too much and not willing to disclose what they are billing. I have reported to the FTC.
Response from Grow TherapyMay 5, 2025
Thank you for sharing your thoughts with us. Ensuring clear and transparent billing is a priority for us, and we’re always looking for ways to improve how we communicate this information. We appreciate your feedback and will use it as we explore ways to improve clarity around our billing practices. If you need assistance or have specific concerns, our team is happy to help. Please log in to your Grow Therapy portal and send us a secure message via the Help Widget, or you can submit your concerns through our contact form: https://growtherapy.typeform.com/to/mN4HcvK0. We appreciate you taking the time to share your concerns and feedback with us. Best, Grow Therapy Support Team



