Grow TherapyReviews of growtherapy.com

Loved my counselor but Grow Therapy is not a counselor - they are an administrative platform - billing/claims/scheduling. They are awful. I left my counselor because of their billing/claims processing issues. This is a platform for virtual counseling - they are not the counselors but a billing platform. I'm rating their billing system and account management. They have made a mess of my billing and have overcharged me - waiting on refunds. Do not use this platform for mental health visits! I had EAP visits - they billed my insurance. My visits were all the same length but they billed different lengths/CPT codes and blamed it on the counselor (who has nothing to do with billing). They do not call you back. Instead they 'message' you at their convenience and close tickets if you do not login to read the messages right away. They had all my paperwork, including EAP submission numbers as well as my insurance. I was very clear about what codes needed to be used for specific dates. They just don't get it - waiting on refunds from them. GO ELSEWHERE!! This place will increase your anxiety.

I have been paneled with Grow Therapy for over two years, during which time I have experienced repeated, serious issues that have now resulted in harm to my clients, disruption to my practice, and significant financial loss. First, Grow Therapy requested access to my Psychology Today profile to "market on my behalf." After providing temporary access, Grow changed both my login and password without my permission. It took weeks of back-and-forth communication before I regained control of my own professional profile. More recently, in August, Grow requested my CAQH login credentials to assist with insurance paneling. Given my prior experience, I was hesitant to provide this information. However, because I am credentialed across three states and multiple insurance companies, the alternative process Grow offered was extremely burdensome. I reluctantly provided my username and password during the third week of August. On September 2nd, I received an unexpected email from Grow stating that my account would be deactivated effective August 31st. I immediately escalated the issue to their customer service “bot”, but received little to no meaningful response from their customer service team or AI chat system. Grow proceeded to deactivate my account without explanation. As a result, I have been completely unable to communicate with my clients for over two weeks. I have missed scheduled sessions, lost income, and have no access to client contact information because all communication is housed within Grow’s platform. My clients likely believe I abandoned their care, which is deeply distressing and professionally damaging. Grow continues to send me automated emails asking why I missed sessions and has contacted my clients directly to assist them in finding new providers. Additionally, I have been unable to document or bill for several sessions completed at the end of August. This pattern of poor customer service, unethical handling of provider accounts, unauthorized access and modification of login credentials, and failure to respond to urgent escalations has caused significant harm to my clients’ mental well-being, my professional reputation, and my financial stability. **Grow responded, asking for additional information, but has still never provided me the courtesy of a phone call or a proper explanation. They are not committed to providers or their clients.

I can’t say enough good things. She really cares and she understands kids. She can say the same thing I said but somehow it reaches him and helps. She makes him feel heard and turns that trust into progress. So thankful we found Mrs. Gainey.

My visit with Jaime was very helpful in addressing my anxiety and concerns. She took the time to listen to me and made me feel comfortable discussing what I have been experiencing. I especially appreciated her recommending genetic testing to help determine which medications may be a better fit for me. She explained the process clearly and helped me feel more confident about my treatment plan. I left the appointment feeling hopeful, supported, and grateful for the care Jaime provided.

User friendly platform. Easy to communicate with Providers. Great selection. The analytics match client to provider with precise foundational aspects of each. Overall 5 stars will definitely recommend.

I was unsure if virtual therapy would be as effective as therapy I participated in the past. The reality is, I hardly notice that it’s virtual anymore! It’s proving to be as effective as therapy I’ve had, if not more so. I would highly recommend it for anyone, especially if they have difficulty accessing traditional therapy methods.

Very happy with my first session with Vernon down to earth and very understanding of a person's feelings

Grow Therapy is simple and effective. I scheduled my first appointment at the end of last week and had my appointment just a few days later. When choosing a provider I was able to see on their bio what areas they had experience in treating. I chose a provider who could help me with their experience in the areas I needed help.