Mon H.
Cancellation experience
Unfortunately, I had to urgently cancel my order due to unforeseen financial issues that suddenly came up. I followed the steps from the website and sent an e-mail to Grounding requesting an order cancellation. They responded within 24 hours and completely refunded my purchase. Very accommodating and wonderful customer service, thank you Grounding!
Response from Grounding OfficialAug 19, 2023
Dear Mon, Thank you for sharing your experience. We understand that sometimes life brings unexpected situations and we always aim to be as understanding and accommodating as possible. We're glad we could assist you swiftly. Whenever you're ready, know that we'll be here to provide you with the same level of customer service. We wish you all the best and hope things turn around for you soon. Best regards, Grounding Official




