Grounding OfficialReviews of groundingofficial.com

Response from Grounding OfficialSep 29, 2026

Ciao Michele, Ci dispiace davvero per questa esperienza. Aspettare 20 giorni e ricevere un pacco bagnato e danneggiato non è accettabile e non rispecchia i nostri standard. Ci dispiace anche sapere che il lenzuolo ti abbia deluso. Vogliamo rimediare. Contatta il nostro servizio clienti con il numero d’ordine e l’indirizzo email utilizzato per l’acquisto: verificheremo cosa è successo e ti aiuteremo a organizzare una sostituzione o un rimborso. Grazie per averci segnalato l’accaduto. Prendiamo sul serio quanto hai descritto e ci teniamo a risolvere questa situazione per te. Un caro saluto, Il team di assistenza

Response from Grounding OfficialSep 29, 2026

Hi Vincent, We’re really sorry for the frustration you’ve experienced. We’re on it, and we want to help get this sorted for you. We haven’t been able to locate your order or previous emails yet, so we’ve sent you a request through Trustpilot’s “Request Information” feature. Please respond there with your order number and the email address used at checkout so we can look into what happened and help with your return. Thank you for your patience and the opportunity to put things right. Best wishes, Grounding Official

Response from Grounding OfficialAug 24, 2026

Hi Simona, We sent an email explaining that there was a short delay, which has now been resolved, and we offered a refund to anyone who wanted one. I'm sorry if you missed it. Your order shipped on the 20th of August and is currently in transit. Please check the tracking link that was sent to your email. If you have any trouble locating it, email me directly at [email protected] and I'll resend it. Best wishes, Grounding Official

Response from Grounding OfficialAug 24, 2026

Hi Pauline, I'm sorry - you went in with high hopes, gave it three weeks, and brought a friend along with you. That's a real disappointment and I don't want to minimise it. I'd like to refund you for both sheets. Email me at [email protected] with your order number and I'll process it, including the one your friend has - she doesn't need to contact us separately. Please keep the mat. If you'd like, I'm also happy to check one thing with you first: these sheets need direct skin contact and a properly grounded outlet to do anything at all, and the outlet is the part people most often miss. But if you'd rather just close the book on it, the refund stands either way. Best wishes, Grounding Official

Response from Grounding OfficialAug 24, 2026

Buongiorno Mossoni, Abbiamo cercato nei nostri sistemi ma non troviamo un ordine collegato al suo nominativo, e non risultano email da parte sua nella nostra casella assistenza. Per questo motivo non riusciamo a ricostruire cosa sia successo. Può scriverci a [email protected] indicando il numero d'ordine, l'indirizzo email usato per l'acquisto o la data approssimativa? Con uno di questi dati riusciamo a rintracciare la pratica e a occuparcene subito. Se invece l'acquisto fosse stato effettuato presso un altro rivenditore, ce lo faccia sapere volentieri: preferiamo aiutarla a trovare il referente giusto piuttosto che lasciarla senza risposta. - Grounding Official

Response from Grounding OfficialAug 24, 2026

Hi James, Thank you for the honest feedback - I'm sorry the cover hasn't lived up to what you hoped for. One thing worth checking: our covers are designed to work with direct skin contact, so a layer of bamboo sheets in between will block the connection. If you'd like to give it another try, sleeping directly on the cover (or with just a fitted sheet over part of it, leaving skin contact somewhere) is how it's meant to be used. It's also worth testing your outlet with the continuity tester that came in the box - if the outlet isn't properly grounded, the cover won't do anything regardless of how it's set up. That said, I don't want you stuck with something that isn't working for you. Best wishes, Grounding Official

Response from Grounding OfficialAug 24, 2026

Hi Kent, You're right to be frustrated, and I'm sorry. You did exactly what we asked - sent the photo of the unopened package and waited for the invoice - and we left you without a reply. That's on us, and there's no good excuse for it. I've pulled your order and I'm handling the exchange personally. You'll hear from me directly at the email on your account within one business day with the King size invoice and a prepaid return label for the Queen set. Thank you for telling us. I'd rather hear it than not. Best wishes, Grounding Official

Response from Grounding OfficialAug 24, 2026

Hi Ana, Thank you so much - this made our day. The shavasana comparison is a lovely way to put it, and we're glad the sheet has been such a good fit for you. If you do order for your dad and brother, just email us and we'll make sure it's all set up correctly for them from the start. Thanks again for taking the time to write this. Best wishes, Grounding Official