Groove PillowsReviews of groovepillows.com

Response from Groove PillowsSep 16, 2024

Dear Miss Nothappy, Thank you for your kind feedback. I’m delighted to hear that our pillows have significantly improved your sleep and reduced your neck pain. It's quite normal to experience a period of adjustment when transitioning to a new pillow, especially one with a different firmness or shape. Your body needs time to adapt to the new support, and this adjustment period can vary from person to person. As you continue using the pillow, it will become more comfortable and your body will better align with its support features. We’re pleased to hear that you’re enjoying the benefits and would not go back to your previous pillow. Should you have any further questions or need additional support, please don’t hesitate to reach out. Best regards, Dusan Customer Service Manager Groove Pillows

Response from Groove PillowsSep 16, 2024

Dear Dominic, Thank you for sharing your feedback. I am sorry to hear about your experience, but I am unable to find any order under your name or any email correspondence from you. We offer a 100-day refund period and are committed to honouring it. Could you please provide more details about the exact issue you encountered? Kindly email us at [email protected], and we would be happy to assist you further. We strive to ensure customer satisfaction and look forward to resolving this matter promptly. Best regards, Dusan Customer Service Manager Groove Pillows

Response from Groove PillowsSep 16, 2024

Dear Linda, Thank you for your feedback. I am sorry to hear about the issues you've experienced with the pillow. Regarding your concern, we requested a photo of the pillow to better understand the problem you described and to potentially resolve it without the need for a return. We strive to ensure that every issue is addressed as efficiently as possible. As we have not yet received your response to our request, we are still keen to assist you. Please get in touch with us at [email protected], and we will be happy to honour our 100-day return policy and provide further assistance. We value your feedback and are committed to resolving this matter to your satisfaction. Best regards, Dusan Customer Service Manager Groove Pillows

Response from Groove PillowsSep 16, 2024

Dear Eric, Thank you for sharing your feedback. I would like to address your concerns regarding the cancellation of your order. Please note that we do not offer phone support, so unfortunately, there is no phone number available for calls. Our customer service is exclusively handled via email. Regarding your cancellation request, our shipping partner does not operate on weekends, and orders are not dispatched during that time. We received confirmation from them on Monday morning that your order had already been shipped on Friday, which was before we received your cancellation request. Consequently, it was too late to halt the shipment. We understand that this situation is frustrating, and we are here to assist you. Once the order arrives, you can refuse the delivery or return it upon receipt for a full refund as part of our 100-day return policy. If you have any further questions or need additional assistance, please email us at [email protected]. Best regards, Dusan Customer Service Manager Groove Pillows

Response from Groove PillowsSep 16, 2024

Dear Antoinette, Thank you for sharing your experience. I am genuinely sorry to hear about the severe discomfort you have been facing. I would like to clarify that we have not received any previous reports of our pillows causing such an injury. Our product is designed to provide support and comfort, and while it may not be suitable for everyone, it should not cause significant harm. If you believe the pillow is contributing to your discomfort, we encourage you to stop using it and seek professional advice. For your peace of mind, you are welcome to return the pillows under our 100-day return policy. Please contact us at [email protected] for assistance with the return process. We hope you find relief soon and appreciate your feedback as it helps us to continually improve our products and services. Best regards, Dusan Customer Service Manager Groove Pillows