Groove PillowsReviews of groovepillows.com

I bought two pillows from them last summer on the basis that I could return them within 100 days if they didn't suit me. They actually made my sleep much *more* uncomfortable. So I asked for a refund within the 100 days. I returned the two pillows *at my own cost*. They promised the refund, nothing happened. They have now ceased trading, but still have a working website taking orders and posting reviews from customers. I'm now chasing a refund through my credit card. Bunch of scam artists, avoid.

Requested a refund under the returns guarantee and received an email saying due to circumstances beyond their control have had to cease trading but would be doing so at the beginning of the year and honouring refunds which of course they won’t as they have gone bust !

Wow, I've literally been scammed. They don't respond to emails and when they keep trying to convince you to keep the pillow and refuse to give the return address.

Not answering my emails asking for details on how to return the pillows. Ironically, this is in huge contrast to how many emails I had around the time of purchase. Tried the pillows for a month, but they made my sleep worse because would wake up and have to think about where to put my head. Have now sent about 7 emails with no response! So much for the claims about a 3 month return period - mine will soon be running out!! :(

I found the pillow to be very uncomfortable, and after persevering for a couple of months I requested a refund following their terms and conditions. I received an email saying 'Yep no problem' on 6th December 2023, but despite me emailing several times since I am receiving no replies and no refund. I have now seen several other reviews saying the same thing. Beware of buying from this company.

Pillow totally unsuitable. Made things worse. To add insult to injury there is no address to send back the pillow, they don't respond to emails and the telephone line does not work. So much for a returns policy. And now I find they have gone into liquidation and set up a new company which it seems does not want to know about returns. My advice is to avoid this company and its pillows like the plague.

Been trying to get a refund for several weeks. Still saying it could take another 10 days. In this day and age this is totally unacceptable This was my experience in December. I had to claim of my credit card to get my money back.

This company will not refund you and will ignore you if you message them asking for a refund. I believe all these good reviews are a paid to review scam. Appalling