TD M.
Decent customer service, pillow not for side sleeper
Decent customer service from folk at Groove pillow. Contrary to what they say this pillow is only for back sleepers in my opinion. Neck pain worse when sleeping on side but it goes away when I’m in my back. All in all it’s a good pillow to have on rotation when in flare up but ultimately I’m still on the lookout for a new pillow as I despise sleeping on my back.
Response from Groove PillowsOct 7, 2025
Hi, Thank you for sharing your experience. I’m sorry to hear the pillow hasn’t been as comfortable for side sleeping. The Original Groove Pillow is designed to support both back and side sleepers, but every body is different, and some people do find side sleeping trickier, especially if shoulder or neck alignment is challenging. If you’re still exploring options for side sleeping, you might consider our Groove Adjustable 2.0 pillow, which lets you fine-tune the height and firmness for a more personalised side-sleeping experience. Thanks again for your honest feedback — it’s really helpful for us and others considering the pillow.