gripharness.comReviews of gripharness.com

Don’t order it’s been a month Can’t get ahold of anyone to respond

Great company, had concerns about my delivery they responded very quickly and insured me it was on the way. The next day it arrived. My golden loves this harness easy to put on and very comfortable so my golden tells me. Thanks for the great service.

I love gripharness! I'm a senior and it is so easy to put on with one simple click. The harness is more comfortable as it doesn't go around the neck. I walk my dogs all year round, all hours. The reflective strip makes me feel safer (many vehicles on my route). I chose to have the name and phone number on their harness. I have 2. Definitely recommend! Kathy, Birchwood, WI

We purchased a GripHarness receiving it the end of April. The strap buckle keeps loosening on its own, making it so our dog can slip out of the harness. This gets scary as we walk in a high traffic areas and all of a sudden the dog is lose. Emailed GripHarness in July, while very polite they kept asking for more information and pictures of issue. Finally receive a email telling me to sew the strap to secure it. This is not helpful as I need it adjustable for when his fur is longer as well when wearing over a winter coat. Last email from company was snarky, referring me to their policy stated on website and fact I was past their 7 day return policy. This harness is a safety hazard as the dog can very easily get out of it. I like the look of the vest and especially how reflective it is at night. I am very disappointed they would not be willing to make this right and replace a faulty product. I tried to resolve nicely through their customer service contacts however no success and I am left with a harness I won't use.

First I will say it did take some time to receive my order. If you are used to Amazon Prime, this is not it. You will not get it in a few days or even a week. So be patient. Secondly I absolutely love this harness. I have a very big dog and it makes walking with my dog so much easier. No pulling on my arm and my dog is less stressed walking with it. The name tag is velcro so I can choose to put it on or take it off. So far I have had no issues whatsoever.

I complained that my harness was fraying after a month and a half. They told me it was past the few days allowed to have a problem. For my money a product should last a while. But these are poor quality and the company doesn't stand behind their product. Instead they offered me 15% off if I would spend more money in their store. I won't buy again from such a company that has poor quality and bad customer service

STILL don't have my harness - although my credit card was charged IMMEDIATELY. Zero real information from ostensible "customer service" - have been unable to track my delivery - very irritating - ordered it in what I was told was plenty of time as my husband is going away for several months with his dog and don't have the harness. Can't cancel either - I tried.

Ordered in April and it is now June.