Philip W.
Do business only if you are a gambler
I have actually purchased a couple of the harnesses and have been satisfied. While my dog is fairly powerful, she is only 35 pounds so she is not going to put a lot of stress on a harness. My problem began when I order a new harness on sale. On reviewing the order, I noticed an additional charge for a second set of labels. I went through the process of trying to find a contact number without success as others have reported. I opened an email conversation. First, I asked then to just remove the extra labels. I thought that would be simple because I made the request virtually immediately. Their response was to completely ignore my request and instead directed me to verify my shipping address and to follow a particular format. I responded by asking to cancel the order entirely. Their response was to say that their cancellation policy only allowed cancellation within 24 hours. They immediately charged my account for the original invoice amount. A week later, no harness and no indications of an effort to ship it. So, although their website says their customer support is available 24 hours suggesting an interest in their customer's concerns, their actual interest is in collecting money and maybe delivering a product.