gripharness.comReviews of gripharness.com

DO NOT BUY THEIR HARNESS. Lifelong dog owner, bought one in June 2024, metal ring where you attach your leash broke in February 2026. Less than a year of once day walks with am old dog. Email what happened, told me, “they would get to my problem when they had time.” Couple of weeks later they told me the harness was put of warranty. Warranty is only 60 days, beware. Did not offer to exchange. Did not offer to repair it. How does that ring break, simple cheap materials, and lousy welding of the two ends of the ring. Customer service was no help, not interested. DO NOT BUY FROM THIS COMPANY.

I have true buyers remorse. I have a large dog and ordered a harness for him, I had to use the harness to find out that it caused sores under my dogs legs. I contacted the company and they told me that since my order was over 21 days that they would issue me a new harness at 50% off, which I declined. The customer service at this company is horrible. I will not recommend this harness for anyone.

I have actually purchased a couple of the harnesses and have been satisfied. While my dog is fairly powerful, she is only 35 pounds so she is not going to put a lot of stress on a harness. My problem began when I order a new harness on sale. On reviewing the order, I noticed an additional charge for a second set of labels. I went through the process of trying to find a contact number without success as others have reported. I opened an email conversation. First, I asked then to just remove the extra labels. I thought that would be simple because I made the request virtually immediately. Their response was to completely ignore my request and instead directed me to verify my shipping address and to follow a particular format. I responded by asking to cancel the order entirely. Their response was to say that their cancellation policy only allowed cancellation within 24 hours. They immediately charged my account for the original invoice amount. A week later, no harness and no indications of an effort to ship it. So, although their website says their customer support is available 24 hours suggesting an interest in their customer's concerns, their actual interest is in collecting money and maybe delivering a product.

This company is a total SCAM… I ORDERED AND PAID 59.95 for a purple harness and a purple leash..The first thing that happened was that it took them 23 days to ship my order… and they only shipped it after I had sent them numerous emails…next they showed me an invoice me that I ordered a BLACK LEASH… WHICH I DISPUTED MY SENDING THEM MY COPY WHICH SHOWED MATCHING LEASH…I requested a refund for the incorrect color… THEY HAVE NO CUSTOMER SERVICE JUST SEEMS LIKE AUTO GENERATED COMPUTER RESPONSES… THE EXACT SAME I HAVE NOW READ ON REVIEWS… NOW THEY OFFER YOU A 10 PERCENT DISCOUNTS IF YOU REPURCHASE ANOTHER LEASH… I DEMANDED A REFUND. NOW I TOLD THEM I WANT TO RETURN IT….. ALSO THIS HARNESS HAS THE QUALITY YOU WOULD FIND AT A JUNK YARD. ABSOLUTELY DISGUSTING… TERRIBLE PLASTIC HORRID STITCHING WOULD NOT HOLD BACK A ANT NEVER MIND A 80 POUND DOG… I HAVE NEVER EXPERIENCED SUCH HORRIFIC SERVICE AND THE MOST ABSURD QUALITY AND CUSTOMER SERVICE IN MY LIFETIME… PLEASE BE WARE. THESE PEOPLE ARE SCAMMERS…. I WILL BE REPORTING TO MY CREDIT CARD COMPANY AS FRAUDS…I HAVE SENT THIS COMPANY PROBABLY 10 EMAILS ATTEMPTING TO ADVICE THEM TO DO THE RIGHT THING… BE WARE….. SCAM COMPANY AND IT WAS EVEN ADVERTISED ON FACEBOOK AND AMAZON HOW CAN THIS EVEN BE ALLOWED

Have been waiting over two weeks for delivery’s. Will likely return if received. October 20th: Purchase has still not arrived.

Purchased 2 harnesses a year ago. One of them is perfect, the other had a defect in stitching ( the perfect one is large and used on a golden that pulls) the medium one used on a labradoodle that does not pull. The medium one fell apart. One would think Grip Harness would stand by the product, but do NOT be fooled. They do not in anyway stand by the product. Spend your money elsewhere, lots of options with exactly the same design on the market today. Buy from a company that backs their product for longer than 7 days lol. RESPONSE from Vendor "Thank you for contacting us and letting us know. We are truly sorry for the inconvenience. As per our policy, we have a 7-day window from the date of delivery to report any product defects and a 60-day return policy for unused items in their original condition. Unfortunately, since your order was placed in March 2024, it is outside of both the warranty and return period, so we are unable to process a replacement at this time. That being said, we truly value you as a loyal customer and want to make this right in the best way we can. As a gesture of goodwill, we’d be happy to offer you an exclusive 15% discount toward your next GripHarness purchase. If you’d like to proceed, please let us know, and we’ll provide you with your discount code along with a direct link to place the order. We truly appreciate your understanding and your continued trust in our products. If you have any other questions or need further assistance, please don’t hesitate to reach out—we’re here to help."

I ordered my harness in March 2025, still not recieved it , all excuses about team having rush on orders, I feel like after about 10 emails I'm getting nowhere, I'm in nz and cost was $68 nz dollars, so that's not cheap, I feel like I've been duped, it was advertised on FB

May be a scam. Like other reviewers, I have been charged for a harness and it has not arrived over 21 days later. No means to contact seller by phone and emails ignored.