GrillrescueReviews of grillrescue.com

Zero customer service. Constant misrepresentating their product. They don't stand behind what they say! Stay away and save your money!

On June 17/2026, I ordered from Grill Rescue at their site grillrescue.com supported by Shop.com after watching a segment of The View. I received a receipt via email and shortly after an email from shop.com confirming that it would be shipped. After more than a week I tracked the order to find that it had not been shipped. Two weeks later again, the order had not been shipped. I asked shop.com for help and was told that I must reach out to Grill Rescue. I reached out via email on multiple occasions only to receive automated email responses, the exact same response each time from "Danielle." No personal response. I finally asked for the order to be cancelled, with still the same automated response not recognizing my request to cancel. I finally found a telephone number to call and left several voicemails, none of which have been returned. Now, more than a month later still no products and no response. I have already ordered and received similar products that were to be a gift and no longer need these products. Unfortunately, my Comenity Mastercard is also taking a long time to respond to my request for reimbursement but apparently is working on it.

Ordered from them beginning of July. Nothing shipped so I asked to cancel and refund. They asked me to wait another week. OK, another week and the order still has not shipped. Asked again to cancel and refund. they will not refund the order. It still has not shipped. Avoid ordering from this company.

I placed an order 12 days ago and have not heard anything from the company. I've sent help requests and received a reply 2 days ago that they would look into it. No further response and no order.

I saw a commercial on TV with a promo code: buy one pair of rescue gloves, get a second pair free. Well, I do a lot of grilling, and it looked like they might actually be pretty decent, so I decided to give it a try. I went to the site, put in the promo code, and it wouldn't accept it. I messed around with it, trying different pairs of gloves until I found one where it appeared to accept the code. I ordered, and when they came in, there was only one pair of gloves in the package. I reached out to them through their published email address. Instead of someone who wanted to help me, I got back a message saying, "Well, it looks like only one pair of gloves were ordered," so you're screwed. After my next email where I suggested they send me a second pair went unanswered, I sent them a third email saying, "Okay, I want to return the pair that I bought, and then I will try again to order and make sure that it shows two pairs this time." That email went unanswered as well, so I sent them one more email with a screenshot of their return policy from their website and said, "I would just like to return these gloves." Once again, no answer. Maybe the gloves are good; maybe they aren't. I haven't used them yet because I thought I might be returning them. All I can say is a company that sucks this bad at customer service is not a company that anyone wants to be dealing with.

I would give zero stars but I couldn’t. I ordered twice and still haven’t received anything. I have received emails that they received my order but no tracking numbers. When I did get a tracking number, it showed it was delivered to some porch somewhere but not mine! Their customer service is the worst! Actually, the customer service is nonexistent! DO NOT ORDER THIS PRODUCT! They may be firefighters but it seems they are also crooks!!! I want all my money back!!!!!!!

Once the order was placed, I never heard back from them. They get your money and unless you complain no order. When I sent a complaint they sent a message that they had run out of the product but once they were restocked would ship. Weeks went by and no order. I complained again and no response. Customer service is the worst. You will be lucky if you get your product. I would recommend on buying the knock off brand at least they respond to you. WORST CUSTOMER SERVICE EVER>

Avoid this company. I tried to order the FOX special. After I entered the code “FOX” and hit order it removed the discount code and charged my card the full amount. No order number, no way to access the order just placed. Sent them an email and crickets. Trying to get my money back under the 30 day money back policy, again crickets. If successful I will have to their high shipping cost both directions. I will not do business with this company.