GrillrescueReviews of grillrescue.com

Zero customer service - stole my money (charged my card) and still have not shipped my order(9 days). They have no customer service, will not answer emails or messages.

I would have given them 2.5 if it was possible. The grill brush was a disappointing failure. They offered me to return it but I never got around to it. However, I use a wood bulk charcoal grill. Using a meat thermometer close to those coals is difficult with work gloves. The grill rescue gloves are a resounding success there! That is the product that gives me a 50/50 opinion of their products.

Haven’t received my order been almost a month I send texts all I get is were looking into it

Awful service.

I order a grill rescue brush a few weeks ago and it still hasn't been shipped. I've had multiple emails with their support and all I get is BLA BLA BLA they'll let me know when it ships. I went with them because of their donation to fire departments but I need this for the summer and the clock is ticking. SO I've now told them to cancel

I ordered $120 worth of grill equipment on June 18th 2026 and it was to be delivered on the 26th of June. Today's date is July 14th and I have yet to receive the products I have ordered. I have contacted multiple times and they only state that they are working on a solution to my problem. I did not pay the 2.99 per item insurance fee as I have never paid an insurance fee for shipping. I am extremely disappointed with the customer service and the fact that I receive many text and emails daily with promotions the company is running as well as see them advertised on TV.

The actual "deal" is nothing close to what is being promised. Classic bait ands switch going on here. The "buy one at 50% off and get a second one free" does not exist in reality. The cost for one increases dramatically on the website. Buyer beware!!!!

The idea is good for grill cleaning, but where is the order in the process. I received an email from Grill Rescue that my order was shipped on June 24th but unable to find out where my order is. Almost 3 weeks later, no delivery. I did receive an email today, July 13th from hello@grillrescue stating they've made another follow-up with the shipping courier.