GrillrescueReviews of grillrescue.com

It has been over a month since I placed our order with them. I have tried calling, email and chat with them with no luck. Very, Very poor customer service. I would suggest you dont order from them.

I love the idea of the company being owned by firefighters and I paid a premium to get the products. I placed my order at the end of June in 2026 and today it is July 20 and I still have not received anything. When I go to the site, it says it’s still being processed. I have sent two emails through their system for support and they’re ignoring me. Unfortunately, you should not buy anything from this company.

Purchased a grill rescue brush and dunk tank 15 days ago and have not received anything. I have contacted customer service and they have not provided any information regarding product delivery. Terrible customer service.

I signed in with Fox promotion with 1/2 off gloves and get one free. I purchased 3 and did not get the free gloves. I reached out to Customer Service and they just said I didn’t enter it correctly. Great gloves but BS on promotion.

Shipping was supposed to be 2 to 3 days. After 17 days, it still hadn't shipped. We couldn't get ahold of customer service. We sent them an email to cancel the order, they said that we would have to return it and pay for return shipping and send them the shipping number so they can track it. . They ignored the part about cancelling it. Of course we can't ship it back because they haven't shipped it themselves. A shame, we were looking forward to trying this out and it would be great for our Blackstone.

Haven’t received product or refund and I ordered May 10th,

Paid and no info on my order. Hard to make contact with customer service. Still haven’t received my order.

This company, cannot be reached, you cannot track your package. THERE IS NO WAY TO SPEAK WITH ANYONE OR ASK A QUESTION. DO NOT ORDER FROM GRILL RESCUE. WHEN YOU SEND SOMETHING TO THE HELP DESK THEY SEND YOU AN ARTICLE ON HOW TO WASH YOUR BRUSHES. AND THEY CHARGED ME $50.00 more than what is on line. the number that i found to call goes to black market something. total scam.