GrillioReviews of grillio.com

Steve is Awesome. He helped me keep track of my shipments. For some reason, the 6 componets were split up on 2 shipments. Steve gave me the tracking numbers and let me know when they were shipping. Excellent customer service.

Christina was very helpful taking the time to walk me through some technical questions.

I have seldom felt more frustrated at a company before in my life. I spent over $6k with them ordering a pizza oven and grill. The order taken over the phone was captured and invoiced wrong. Luckily I noticed it, reached out and they changed it. Had I not noticed I would have been sent an inferior model at the higher price. The Pizza Oven was delivered within reasonable time. The grill has now required over a dozen attempts to reach them via email and phone. I generally get someone on the phone who is polite but can never tell me anything. They research and leave me on hold for ages and then (4 times) I get told the order is NOW released for shipping and "they took care of it". I should wait for shipping info and a tracking number. I never receive the email or the tracking number. Last week I demanded a tracking number for the shipment that I was told was "with the carrier". The tracking number shows no information about the status, but shows a delivery date a week out. The delivery date comes and goes (I wait at home again to sign and receive the delivery). I follow up again. 4 times today so far. Each time promised a call back which never comes. Eventually this evening spoke to someone else who tells me "no. I see the order was picked up at 1pm today". At this point I've heard that all before. I have no idea whether my grill is on it's way or whether the company ever expects to get me a working product. Today I demanded the name and contact information for a support supervisor and was told "they've been copied on a message to me" - the email address cc'd was the generic support@ address. No name, no information, no person to communicate with. Just the same email address that I've not received a single response from so far. I'VE BUILT MY OUTDOOR KITCHEN TO CATER FOR THIS GRILL AND WISH I NEVER HAD!!!

DO NOT USE THIS COMPANY. Worst customer service ever received. My grill arrived with missing pieces when called I was directed to Kandace Richardson, who for everything had to go check with the distributor, took her two weeks to reply to anything and was left to me to constantly follow up with her to get any sort of response on top of that she was unable to resolve the issue, and when I called the distributor directly, they mentioned they had resolved the issue, but it was in Grillio‘s court for next steps needless to say I got the runaround with no resolution and now stuck with pieces I’m having to replace on my own

I needed to make a return on an item and Shara was very responsive and helpful when I contacted the company.

I recently ordered and received an Artisan 42-LP from Grillio and I must say I was pleasantly surprised with my experience. Drew was super helpful in my decision making. I saved considerable money over buying it locally and I received my grill in less than 10 days for order. The other staff people were also very friendly and helpful. I very highly recommend them.

I would have given my overall purchasing experience with Grillio much lower score if not for the excellent support I got from Kandice Richardson. It took 8 weeks from order to delivery against the commitment of 2 to 3 weeks when I place the order. The delivery company Maesk was a disaster, they delivered 2 out 3 pallets the first time, they apparently left 1 pallet in the shipping dock and when they finally delivered the 3rd pallet, they just uncrated the units and left them on my patio. They did not provide and WHITE GLOVE service that was paid for, they did not even try to assemble the units together and refused to when asked. Kandi was extremely helpful to resolve these issues with me and was even able to get me white glove service refund. She made the difference, otherwise I will be forced to take actions against Grillio. It is good to know that at least 1 employee is trying real hard to keep your customer happy. I think you should stop using Maesk, they are more focus on import/export business, rather than delivery business.

I had an amazing experience with Grillio, especially with the help from from Shara Jennett. I originally received the wrong grill (propane instead of natural gas) and Shara was so great in helping me return it. She went out of her way to make me feel good and as a result, I would highly recommend Grillio.