GrillioReviews of grillio.com

They were very attentive and responsive to our issue. Further they took initiative to check in on things, rather just assuming no communication means everything is fine.

Christina was very helpful and a pleasure to speak with.

Steve was very helpful and reached out to the manufacturer to get me the correct replacement part.

I cannot say enough wonderful things about Amanda and the level of customer service she provided. She was absolutely incredible from start to finish. Despite the carrier delaying my delivery multiple times, repeatedly rescheduling, and providing misinformation, Amanda went above and beyond to stay on top of the situation. She personally followed up with me, provided real-time status updates, and made sure I always knew exactly what was happening. Her communication, attentiveness, and dedication were exceptional. Even though the issues were completely outside of her control, she took ownership of the situation and did everything possible to make the experience less stressful. Amanda is a perfect example of what outstanding customer service should look like. She truly cares about her customers, and it shows. I am incredibly grateful for everything she did and would give her more than five stars if I could!

Steve was most helpful to me. It was a pleasure having him help me.

I had a delivery concern. I was able to speak to a real person (Kandi). She put my mind at ease, and provided updates over text. Item now arrives way earlier than planned. Great white glove customer service!! Grillio Support Case 274972.

Grillio was great at helping me get an unusual sized griddle. When one of the parts wasn't what I expected, they made sure I got the right one and returned the other. Great service. I'll shop with them again!

Purchased $10,000 worth of equipment for a custom outdoor kitchen, featuring products from Summerset Grills through Grillo. Unfortunately, the experience was marred by significant quality issues and poor customer support. Specifically, the cooking grates began rusting in under two years, despite the grill being stored outdoors under a dedicated individual cover as well as a full patio cover. When seeking assistance, customer service provided minimal support and ultimately refused to assist, stating via representative Kandice: "As I initially advised, there is no active warranty with our company so I will not be able to escalate this issue. If you feel the manufacturer should be covering your issue please contact them directly moving forward." Given the lack of accountability and poor product durability at a high price point, I recommend sourcing outdoor kitchen equipment and appliances from alternative retailers and manufacturers that offer reliable build quality and customer backing.