GrillioReviews of grillio.com

Horrible customer service. Notified Grillio in July of missing part for coyote fridge. Still waiting and all they tell me is it is on back order. Bought a complete outdoor kitchen from these folks and you would think that they would be proactive with a customer that paid already. Going on 5 months and nothing from these people. Go else where for your outdoor kitchen needs

Went to the WEB site and placed everything in my cart. Went to a few other sites looking for a better deal. Then out of the blue I get a call. Strange but ok. So I ordered. Spent money on the grill cover and chose my free gift. Told them my dead line. They assured me it would be there on time. So we completed the transaction. But after a few weeks nothing. So I called. I had to delay for 3 months so I would’ve back home. After 2 deliveries that never happened. Finally delivered. But never received the extras I hade purchased and the free gift. Guess what. No accessories sent. Cheated on line with customer service and they want me to repack? Had to open to check for accessories. So now being shipped back because the is 0 customer service. Kandi was terrible. $3300.00 in sales gone because they will not ship out 2 small items. One I paid for and one as a free gift. Buyer beware.

Ordered a Blaze 3 burner with cart (BLZ-3BCM-NG+BLZ-3-CART-SC). Priced the same as BBQ Guys, but when I used the chat helper, they answered my questions and offered a $100 off to get the deal (total price about $2500). Absolutely no helpful communication to provide tracking info, which matters when you're in a gated community with a tough guard and one of us would want to be home for such a delivery. By luck, guard allowed the truck through and I was home (pure luck). But, only the top grill section. 17 days I suppose is not bad, but no cart. Multiple emails replied with "Looking into. Will get back to you." But never once did they. Called and finally reached someone Oct. 1 (22 days after order placed). After a couple hours to research, somehow one was suddenly being shipped. In other words, nothing had happened yet until we pressed multiple times with no previous replies. Ultimately arrived Oct. 7; oddly the Bill of Lading saying from BBQ Guys. This time we did get a tracking number on October. 1 from the person we'd spoken to, which unfortunately was inaccurate. I called the carrier and they translated the in-house number Gillio had given us to an actual Tracking Number and we were able to track and arrange delivery. I know $2500 is not the big sale of the week for them, but poor communication and lack of progress until we really pressed would make this a company we'd never use or recommend. On an aside, the Blaze cart had the wrong instructions, though we worked through it. Sadly, the cart has a big hole in the cabinet floor for an LP tank, when we have a NG grill, making the cabinet worthless without a bottom (Blaze issue, not grillio, unless they ordered the wrong cart for NG). Take what you want from this. In the end, we did receive everything and it came well packed on a pallet, but poor communication and unanticipated delays that we were never told about. Frustrating when it didn't have to be.

Title: Absolutely Horrendous Customer Service – Avoid Grillio! One of the worst online shopping experiences I’ve had. I would strongly recommend thinking twice before purchasing anything from Grillio, especially if there’s even the slightest chance you may need to return it. I purchased a $229 DCS BBQ cover that unfortunately didn’t fit my older model grill. No problem, I thought. I’ll simply return the unused item within their advertised 30-day return window. What followed was an absolute nightmare of terrible customer service, poor communication, and unnecessary frustration. I sent approximately FIVE emails trying to obtain a return shipping label. After getting nowhere, I finally had to CALL them myself. I was told the item came from a third-party supplier and that they needed to arrange a return label. After all that chasing, they finally responded with instructions telling me to arrange and pay for my own shipping through UPS or FedEx! On top of that, I was informed that shipping costs would be my responsibility and that I could potentially face a restocking fee. Are you kidding me? Why did it take five emails and a phone call just to be told I needed to arrange my own return shipping? Why couldn’t they simply provide a prepaid label and deduct the shipping cost from my refund? I purchased this product from GRILLIO, not some mystery third-party supplier. Their internal business arrangements should not become the customer’s problem. I fully acknowledge that the cover not fitting my older grill was my mistake. That’s not the issue. The issue is how unbelievably difficult this company has made a basic return. As of writing this review, I still haven’t received the prepaid return label I’ve repeatedly requested. For a company selling expensive outdoor kitchen equipment, this level of customer service is completely unacceptable. My advice? SHOP ELSEWHERE. There are plenty of retailers that understand how to treat customers and handle a simple return without turning it into a ridiculous ordeal. I certainly won’t be purchasing from Grillio again.

The grill arrived 10 days after the delivery by date. I paid $200 for white glove service but the delivery guys had "no unpack" on their instructions so I had to tip extra just to get it unboxed (I put it together). I paid $450 for a grill cover that I still haven't received. I have a case number but no one responds when I ask about it. DO NOT USE GRILLIO.

Initially quick shipping would have been my answer to our great experience; however, after finding out that two items were missing and receiving no follow up from the chat on the website, I called customer service. The voice on the other end of the phone was Steve and he went out of his way to make sure that everything was taken care of to our satisfaction. His customer service was superb. We have all our items now and it's because of his diligence. Thanks Steve!

If I could give 0 stars i would. Worst customer service on the planet - buyer BEWARE! We ordered our cabinets in March. they sent a wrong cabinet valued at $1300. We called right away. It is now Sept. No one has picked up any cabinet and we have no credit. I have dozens of emails and phone calls. No one returns calls. It's disgusting. They should be reported and closed down. I've never in my life experienced a more inept company

excellent company to deal with, and great customer service,