GrillioReviews of grillio.com

I would have given my overall purchasing experience with Grillio much lower score if not for the excellent support I got from Kandice Richardson. It took 8 weeks from order to delivery against the commitment of 2 to 3 weeks when I place the order. The delivery company Maesk was a disaster, they delivered 2 out 3 pallets the first time, they apparently left 1 pallet in the shipping dock and when they finally delivered the 3rd pallet, they just uncrated the units and left them on my patio. They did not provide and WHITE GLOVE service that was paid for, they did not even try to assemble the units together and refused to when asked. Kandi was extremely helpful to resolve these issues with me and was even able to get me white glove service refund. She made the difference, otherwise I will be forced to take actions against Grillio. It is good to know that at least 1 employee is trying real hard to keep your customer happy. I think you should stop using Maesk, they are more focus on import/export business, rather than delivery business.

Order shipped late. Order had a damaged item, and was missing an item. Most of these issues appear to be with the manufacturer Mont Alpi. Contacted customer service and did get a quick response however was told my claim would be answered in 48 hours. More than 2 weeks have passed and my issues have not been resolved.