GrillioReviews of grillio.com

Ordered a Blaze 3 burner with cart (BLZ-3BCM-NG+BLZ-3-CART-SC). Priced the same as BBQ Guys, but when I used the chat helper, they answered my questions and offered a $100 off to get the deal (total price about $2500). Absolutely no helpful communication to provide tracking info, which matters when you're in a gated community with a tough guard and one of us would want to be home for such a delivery. By luck, guard allowed the truck through and I was home (pure luck). But, only the top grill section. 17 days I suppose is not bad, but no cart. Multiple emails replied with "Looking into. Will get back to you." But never once did they. Called and finally reached someone Oct. 1 (22 days after order placed). After a couple hours to research, somehow one was suddenly being shipped. In other words, nothing had happened yet until we pressed multiple times with no previous replies. Ultimately arrived Oct. 7; oddly the Bill of Lading saying from BBQ Guys. This time we did get a tracking number on October. 1 from the person we'd spoken to, which unfortunately was inaccurate. I called the carrier and they translated the in-house number Gillio had given us to an actual Tracking Number and we were able to track and arrange delivery. I know $2500 is not the big sale of the week for them, but poor communication and lack of progress until we really pressed would make this a company we'd never use or recommend. On an aside, the Blaze cart had the wrong instructions, though we worked through it. Sadly, the cart has a big hole in the cabinet floor for an LP tank, when we have a NG grill, making the cabinet worthless without a bottom (Blaze issue, not grillio, unless they ordered the wrong cart for NG). Take what you want from this. In the end, we did receive everything and it came well packed on a pallet, but poor communication and unanticipated delays that we were never told about. Frustrating when it didn't have to be.

I have seldom felt more frustrated at a company before in my life. I spent over $6k with them ordering a pizza oven and grill. The order taken over the phone was captured and invoiced wrong. Luckily I noticed it, reached out and they changed it. Had I not noticed I would have been sent an inferior model at the higher price. The Pizza Oven was delivered within reasonable time. The grill has now required over a dozen attempts to reach them via email and phone. I generally get someone on the phone who is polite but can never tell me anything. They research and leave me on hold for ages and then (4 times) I get told the order is NOW released for shipping and "they took care of it". I should wait for shipping info and a tracking number. I never receive the email or the tracking number. Last week I demanded a tracking number for the shipment that I was told was "with the carrier". The tracking number shows no information about the status, but shows a delivery date a week out. The delivery date comes and goes (I wait at home again to sign and receive the delivery). I follow up again. 4 times today so far. Each time promised a call back which never comes. Eventually this evening spoke to someone else who tells me "no. I see the order was picked up at 1pm today". At this point I've heard that all before. I have no idea whether my grill is on it's way or whether the company ever expects to get me a working product. Today I demanded the name and contact information for a support supervisor and was told "they've been copied on a message to me" - the email address cc'd was the generic support@ address. No name, no information, no person to communicate with. Just the same email address that I've not received a single response from so far. I'VE BUILT MY OUTDOOR KITCHEN TO CATER FOR THIS GRILL AND WISH I NEVER HAD!!!