Grill CollectionReviews of grillcollection.com

Quick response, friendly service, especially when parent Company (Napoleon) constantly delayed prioduce for 6 months

Good process overall. There were some miscommunications about price and shipping but it was worked out finally. Good experience.

The products once I received them were great but the customer service displayed wasn’t so good. Even though the initial products I ordered were out of stock I was not notified so I was just in limbo waiting.

You sent me the wrong Daisy wheel top and you still haven’t sent me the correct one even after I sent you the picture of the wrong one as you requested

So far I love the grill but the cover is horrible, does not fit the grill and the material are not suitable for the corner steel, if pull it may get cut. I would expect for a cover that was recommended by the company would fit perfectly buy the front edge is not covered.

The grill would not light. The ignitor worked fine and no visible signs of kinks in the gas hose etc. The regulator was reset as mentioned in installation. Nothing. I contacted Grill Connection Support.. Very nice young man answered but he was very hard to understand. Dd not have a good command of the English language I explained the problem and he said from tech support would contact me in two days. Nothing. Their purpose was to try to help me with the problem with the grill. Still nothing. Then yesterday I received an email telling me to take pictures of the box, grill, and invoice. At that time they would process the return of the grill. I did not want to return the grill. I wanted to keep it and get it fixed. There are only so many moving parts so it couldn't have been bad. Thankfully my brother who works for a large manufacture of industrial equipment was in town and came over and fixed the grill. It just amazes me that Grill Connection was so eager to just process a return when all it would have taken would be a few minutes with someone with experience to go over the issue and tell me how to fix it. I'm glad they were ready to stand behind their product and take it back but to do this without even trying to trouble shoot it is unreal.

Great website, great order-taking, excellent price, quick shipping-- I love these folks! There was one small issue regarding communications in the shipping process. Basically, the company and the shipper were not in step. Fortunately, I returned from a business trip early and was able to receive the grill. I hate to think of that box sitting in the rain at the end of my driveway for two days! Would I buy from them again? Absolutely! Would I recommend them to family and friends? Already have!

I searched for a certain type outdoor cooking system device for awhile, I reviewed The Grill Collection site. & found what I was looking for after a short time on the site. The site was easy to navigate, & met my needs. I settled on The Phoenix Grill 52" Dual burner, Stainless Steel Riveted Gas Head. # G4751 It was semi easy to assemble, & it came 100% UNDAMAGED, & was 100% COMPLETE. I had everything that I need to make it a complete device. I did have to wait awhile for it, but your Online Customer Assistant Tech, "REN" kept me well advised, & put up with all of my requests, comments, & worries from day one of this transaction. REN...I applaud your patients / professionalism with me, & for not returning my semi bad mood chats at times. I apologize at this time for some of my behaviors. I am sorry Ren. To: The Grill Collection Management Teams....my advice, my suggestions, are as follows to maybe make your site / business a tad more marketable. I like others, that reviewed your site, felt more than a few times that I was 100% scammed, & shelled out a lot of hard earned money for a product that I was NEVER going to see on my doorstep. Ren, again was VERY helpful in helping feel better about things, as I chatted with him several times while I waited for my Phoenix Grill. My advice first is to print in Large "RED" lettering...if the product is OUT Of STOCK, before consumers place their orders. Next It would have been a lot more soothing to get like a tracking bar that consumers can track the process, & status of their orders of that expense anyway. Ex: #1 your order is being processed, as your Payment method was valid /accepted. #2 Your order is being manufactured(if that is the case), & packaged. #3 your order is being shipped to our warehouse currently. #4 your order is in our warehouse, & we are confirming what we need to on our end, & confirming shipping to your destination. #5 The phone call exchange, like I received saying that you have my order ready to ship & confirm that process. # 6 your order is out for delivery. #7 your delivery is at your confirmed destination site. (all of this on like a sliding bar meter, easy to read, & understand the status of a consumer's order. It would really give the consumer . user of your site a lot more confidence, & use your site again, & as well, as telling others about your site. Again "Ren", saved this exchange many times as I came close to cancelling my order as I was not confident it would turn out as it really did. Lastly I did really like "The caution in accepting delivery instructions" that I was sent via email. It helped assure me that you were a valid site to do business with, as you were there to back up the sale, & safe delivery of my grill. I took a lot of photos of the packaging, cartons ect. so I was ready with proof if the common carrier damaged this order. Again thank you for those valuable instructions. I am happy with my grill, & Mid length grill cover. I will use your site to get any needed accessories for this purchase, & I would send a picture of it if there was a attachment site for that. Thank you again Ren, for all of your help...!! Jerry Meyers Dubuque, Iowa 52001