Grill CollectionGrill Collection is listed under Garden & Pond.
Grill Collection (grillcollection.com) has 290 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Garden & Pond · Miami, Florida
Excellent
Garden & Pond · Paw Paw, Michigan
Excellent
Garden & Pond · RICE, Washington
Excellent
Garden & Pond · Bowling Green, Virginia
Excellent
290 approved reviews, newest moderated first
Daniel F.
Getting a reply from service took days sometimes. The product I bought says takes two people. It took four just to unstack the two cabinets as they are extremely heavy. Why they shipped this way makes no sense. I asked questions about your products and nobody seemed to know the answers. Very frustrating experience.
Joel
I needed a fairly obscure part that most sites showed as unavailable. Grill Collection was the only website that indicated they had it available. I used the chat option on Grill Collection's website and they quickly confirmed it was in stock. I placed the order and received it quickly. It was great communication and quick delivery on a part no one else has.
J. C.
I ordered a cookware set from these people. After being billed for it I received nothing. When I call repeatedly to find out the status nobody could tell me anything. Not the status of my order what the problem was nothing. Finally without an explanation I got an “order cancelled “ notification. Stay away from these people
J W.
Items arrived promptly and the replacement parts were exactly as expected
Response from Grill CollectionMar 23, 2023
Thank you for this honest review!! Our goal is to always provide the best quality service and product. We're glad you gave us the chance to demonstrate in word and deed how much we value you as a customer. Warm regards from the entire Grill Collection team!
Tom V.
The part I needed was out of stock everywhere but the folks at Grill collection persisted, kept me up to date, and got me what I needed.
Response from Grill CollectionFeb 21, 2023
Tom, thank you for this honest review!! Our goal is to always provide the best quality service and product. We're glad you gave us the chance to demonstrate in word and deed how much we value you as a customer. Warm regards from the entire Grill Collection Team.
Lisa A.
Luv the grill!!!! Great communication with company!
Response from Grill CollectionFeb 21, 2023
Our goal is to always provide the best quality service and product. It's our pleasure to be there when you needed help. Thank you for your business and the good review, Lisa!
Bradley S.
I love the product. I loved the communication. I hated the time that it took to get to me.
Response from Grill CollectionFeb 21, 2023
Hi Bradley, Our goal is to always provide the best quality service and product. However, due to an ongoing supply chain issue. Processing time frame changes from time to time. Please don't hesitate to reach us back via email, chat or phone if you have further questions or concerns.
Anon
Item came exactly as described online & fits well.
Response from Grill CollectionJan 31, 2023
Anon, thank you for this review!! Our goal is to always provide the best quality service and product. Warm regards from the entire Grill Collection team!