Grill CollectionReviews of grillcollection.com

I gave it a star because that is the least I can give. I ordered a smoker back in July. This is where I should have canceled my order. I didn’t get my unit until August. When I finally got it, I didn’t have time to open it. Waited about 2 months to open it and put it together. When putting it together I noticed a dent on the front, which I didn’t really care. But when trying to place the racks inside the unit, there were so many dents that the top two racks wouldn’t hold in place. Dents on top, back and sides, door didn’t close and door was crooked. Called customer service… their response time is TERRIBLE to say the least. They give you the same line, our warehouse has been notified. I contacted them everyday for a whole week! Still waiting to get a label to send this useless piece of crap back. To top it off, I found it $100 cheaper 😑 Save yourself a headache and the frustration. Buy from a serious vendor.

Order took 4 months to get here, then it didn't even work

Good communication on back ordered part.

Order a part 7 months ago they said it was back ordered till late may I was okay with it but then late may came and went. I receive the part in October when didn’t need it anymore. I try to return it 2 weeks finally get a response that they want to charge me for returning it. I don’t think thats fair

After waiting for 10 business days my order was never processed or shipped. I called to cancel and demanded a refund. I have now been waiting 10 days for the refund. I would suggest not ordering from Grill Collection and look for someone else to order from. I want my money back!

The grill we ordered came in a timely manner and was easy to assemble. We had a Phoenix grill previously for about 20 years and was happy with it so wanted to get the same kind. We were not disappointed. Ordering was easy.

great quality.

Low Price and Fast Shipping