Green Mountain GrillsReviews of greenmountaingrills.com

Bought a brand new Trek grill and the power does not work. I've called support over five times and sent messages with zero response. Stay away and buy a Traeger or something else. Jason Baker, the owner, should be ashamed of himself.

I was given a Daniel Boone for my 60th birthday in September 2020. We used it twice that fall and a few times during the summer of 2021. It was stored inside whenever not in use, including the winters. Then the problems started. The auger tube broke, requiring a new pin to be engineered to replace as they do not make them anymore. Then the thermal sensor went - a horrible design. Then the ignitor went, was replaced and still it's not working. The grill goes through the motions of the startup process yet the fan never kicks on. I can only assume I'm going to need a fan now. Note that we haven't used this now for almost 12 months.

Poor quality and poor service. 2 year old Davey Crockett (now the trek). Replaced a warped grease shield, broken control panel, thermal sensor, and now a power issue. GMG support isn’t responding. They don’t have parts either as I’ve been waiting for a control panel for months. I have several other outdoor devices that combined have had fewer issues in 10 years. Terrible company and products. Update 07/09/24 - Laughing at GMGs reply. You chose a bad vendor and made a crappy product with crappy parts, the vendor went under, you couldn’t get parts forever, and now you’re acting as if everything is solved? Please. How many people were under warranty and couldn’t utilize their GMG? I couldn’t use mine for what, 8 months? 8 months of warrant gone because of incompetence. No, everything is not and will not be fine. Nobody repeat nobody should ever buy a GMG. Poor parts, poor service, poor company.

These are the things that have gone wrong. starter/replaced, wheel broke/not replaced, and grill is disgusting. About 1/2 has huge rust areas and continues to peel. Their remedy is we should scrape and they will send spray paint. The quality of the product is the worst I have ever seen.

My experience: First off, if you plan to purchase thier products, call their support line. They no longer answer or call you back. I've been a long time loyal gmg customer, I'm on my 4th grill, and I stayed with them because of their live tech support and fair warranty. Until now. They no longer provide live technical support. It's all done via email. TERRIBLE. I called their main competitor, TRGR, and they answered. So disappointed in gmg. Their control boards and gmg mobile apps are so bad. I've owned 4 gmg grills and each one board's needed replacements 1 to 3 times. I recommend purchasing a pellet grill from a company who answers their calls. If not, kiss expensive meats goodbye. My gmg constantly skyrockets in temperature and I've had to go to plan B many times.

I own 2 Green Mountain grills: a ledge I have had for a year and a recently purchased Trek portable. I had a couple of minor issues with the Ledge when I first received it but customer service took care of them immediately. I have used it 1 to 2 times a week since and never had a problem. Pork butts, ribs, tri tip, chicken, brisket have all been cooked successfully. I bought a Trek recently and although it worked fine the first time I used it, there was something off about the hopper mounting. I contacted GMG and sent a few photos and they had a replacement grill at my house 3 days later. I could not ask for better service.

FIrst I struggled over which grill I should buy. I contemplated over a couple different brands and I chose the Ledge from Green Mountain Grill. I'm very happy to report that I made the right choice. It works beautifully and with a little research I am quite successful at cooking some awesome meals. But then I did have an issue. The igniter quit working. I called customer service and I was amazed that I actually got to talk with a live person, without having to wait on hold for a long time like usually happens now days. I received excellent service. They helped me confirm the igniter was bad, they gave me the information as to how to start the grill manually, and they sent me a new igniter very promptly. The instructions were very clear for how to replace the igniter. Now it works perfectly again. It is nice to work with a company that provides such superior customer service, which unfortunately is all too rare these days. I have no doubts that I chose correctly when I chose to buy a Green Mountain Grill rather than one of the other brands.

Green mountain grills are built very solid and there customer support is amazing, New Ledge grills are rock solid and preform outstanding.