Green Mountain GrillsReviews of greenmountaingrills.com

Grill works pretty good, but the features and the parts do not. The wifi doesnt stay connected, been that way since i bought it. The buttons on the control panel stick, sometimes I cant turn it on/off or adjust the temp. The ignitor will stop working, company knows they are faulty and just expects you to replace them. Once the grill is out of warranty it will be out of your pocket. Customer service actually reccomended I purchase two this time, for when the next one fails. Seems like they know they have an issue, just do not care.

GMG Ledge I had a Traeger grill for 9 years without any issues. Age and wear caused me to buy another smoker and I chose the GMG Ledge. In 2 years I've had to replace the igniter 3 times. It's a horrible product and always has issues with every new cook. Smoke pot has to be cleaned each time. Never Again!

Customer support and troubleshooting is by email only! If you have time and they might happen to be open. You will get a standard reply that asks 50 questions and they want photos also for a 5 min troubleshooting problem. Truth is if i could just get a couple questions answered i’de be good. Just for future knowlage.. called treager @ 7 pm and talked with someone. Still awaiting a email from GMG.

I was a Weber Kettle guy all my life and took a leap of faith on a Green Mountain Daniel Boone pellet grill for low and slow projects like brisket. After 3 years, the verdict is in, charcoal rocks -- pellets not so much. GMG makes a good product and the service is very friendly, but my grill has sat on a covered patio, under a GMG vinyl cover in sunny southern California, and it's showing signs of rust, everywhere. My Weber is 20 yrs old and the exterior is flawless. The GMG finish just does not hold up. It cooks okay, but the smoke doesn't seem to stick to the food. BBQ is all about the smoke, to me. I like more smoke flavor than the pellets can deliver. I've cleaned up my GMG and put on CL for a song.

I have a basic Daniel Boone Grill no wifi nothing fancy . It looked great off the start but over all it has been more of a problem than not . Has caused way more grief than good. For the price I would not recommend these grills .There are cost effective makes that are better.

I paid close to $300 for the Danial Boon portable grill. When it worked I got great BBQ. When it didn’t work I got great customer suport. Two years I have had this grill. I have replaced the control board twice, the fan, the auger, the heating element twice and the thermo probe four times. I want to report that GMG comped most of these parts under warranty. They also sent me brand new grill racks for free. I can not say enough regarding the fantastic customer suport offered by this company. My family learned early on when I said I was going to be using my smoker that we probably would be ordering out. Like I said, when the grill worked it did great. However three times out of five I had to contact customer suport to get the grill to work. This added two to three hours to my time line. I would go through ALL the trouble shooting processes before I called. I became very adapt at trouble shooting issues. Then would call them when I was out of options. I let go of the use of the thermo food probe, after three new probes that worked every once in a while, I just used my own pocked probe. Using the Wi-Fi mode worked every once in a while as well and went out at the worst times. I over cooked hundreds of dollars of meat. When I first researched this company I believed the grilles were made in America. I was told on my 5th or 10th customer suport call that the grills are made in China, “if it were American made it would have cost a LOT more” he said. Today, two years and many cold nights of not getting my GMG to do it’s part in our family get togethers, I finally bit the bullet and took it to the recycling bin of our local dump. I took a picture of it there, it was a sad moment. But I was tired of not being able to depend on my smoker.

Well in a way I’m glad to see these other reviews with the same issues I am having. These grills are not worth the money. Customer service did try, well one of them went above and beyond and video called me and helped me with my grill the first time. Again the issues continued I called back looking for this gentleman and well he doesn’t work there anymore. The one person that goes above and beyond is not there anymore SMH! I have had so many issues with this grill. I bought my first one super excited took care of it and it crapped out after 6-7 months. I called and complained they finally swapped it out for me… literally 5 months later it happened again. A brand new grill crapped out! It’s so damn annoying. I have to to take all the guts out watch the pellets feed into the fire box wait to see a flame then proceed to put the heat shield, grease tray and grates back on. It was working!!! Yes!!! For about 2 hours then the temp drastically dropped from 275 to 80! Talk about low and slow! I was pissed ruined my dinner plans with my family. It always happens. They are not dependable. I call GMG and I get the same answer “must be your auger and your board” replace both. So I replace both and it works for the first 3-4 cooks then bam back to the same damn story! I want my money back. Spent over 1k for this thing. I should have done a little more research before purchasing this piece of junk and went with a RecTec or a master built gravity smoker/grill. Friends haven’t had issues at all with those. I don’t know what else to do other than report them to the BBB. I never ever write reviews but I just had to. It’s been a damn headache. Friends have asked me if they should get one and my answer is ABSOLUTELY NOT!!! You’re better off with a Weber and a smoke tube. Seriously GMG make better products if you’re going to charge the prices you do. Your older models without the WiFi and all the bells and whistles seem to be the better smokers. Once you changed up your technology they have gone downhill. If it ain’t broken why fix it?

totally undependable. takes 15 minutes to 2 hours to heat up. garbage time!!