Green Mountain GrillsReviews of greenmountaingrills.com

Green Mountain Grills PEAK Rotisserie is a piece of POS!!! Won’t turn the hat off of your head. The motor is so weak it has to be perfectly balanced and a pain in the ass to get to that point. Pull your head out GMG make the rotisserie turn… There is an idea… So upset!!!

Like the other 71% of negative reviews for GMG I concur. All the consumables - thermocouple and hot rod igniter are not available in the UK which makes this piece of crap a very expensive garden ornament. I love wifi pellet grills but having to take it apart to grill is nonsensical where is the convenience. DO NOT I repeat DO NOT buy this grill if what you are looking for is peace of mind.

GMG is one of the worst companies I have ever dealt with. I have waited 10 months to get an auger for my Daniel Boone grill. As of today I gave up and had to scrap the whole grill. Every time I called they said it was arriving the end of the month. Never showed up. I had asked if they could give some kind of a discount on a new one but were not willing to do so because it was out of warranty. Not sure how they stay in business not being able to supply parts. I would not recommend this product to nobody.

I have had two separate warranty issues with my Green Mountain Grill (Control Panel and Grease Tray). Not only is the smoker piece of s***, it is impossible to get any warranty parts. They made it impossible to talk with anyone in customer service by design. Their customer service reps thru e-mail are as incompetent as they come.

Bought my new green mtn grill just over a yr ago had 3 warranty claims in 1 yr just after a yr the grill would not build heat replaced part after they said no more warranty would not heat over 125 scrapped the grill bought different brand with 3 yr warranty . I will never buy there products again or support them

For 9 months, we loved our Trek grill. I bragged on it to everyone who would listen. It fit our RV lifestyle perfectly. Then it started having temperature issues. I went back and forth with customer support, sending them spreadsheets of the set temp vs actual temp. They finally agreed that there was a problem with the control board and promised to send me one. The problem is the board is out of stock. I've been waiting for 6 months and now they've quit responding to my emails. I guess I'm going to buy a Traeger. It's a shame, because when it worked it worked great.

My GMG Trek is 8 months old and stopped working. (Start up sequence fails when the fan is supposed to start). I was able to finally get some support but did not resolve the issue. Now, after direct wiring the fan as they recommended, a puff of smoke toasted the fan. Naturally I cannot get any further response from them regarding parts under warranty / replacement, IF I could rate the value of Green Mountain as a product and a company, it would be ZERO. As is the company I purchased from, (BBQ Guys), who also will not respond.

The app is a complete failure. The grill cannot connect to WiFi and without WiFi you cannot adjust the probes. The probes are way off by several degrees.